Administration and Quality Officer

• Permanent Part-Time (56 hours per fortnight)
• From $60,781 pa (inc superannuation)

Council offers a wide range of benefits such as salary packaging (including novated motor vehicle leasing and remote area housing benefits), health and wellbeing programs and employee vaccinations to employees.

Do you want to be part of something challenging and rewarding? Are you passionate about our community? If so, joining the Glen Innes Severn Council might be the right career move for you.

Working for Council means you'll be joining a dedicated team where your individual effort is part of something much bigger – delivering great things for our community.

The Council covers an area of 5,487km2, and is located in the beautiful New England area of NSW.  This area encompasses the town of Glen Innes and villages of Deepwater, Emmaville, Glencoe, Wellingrove and Red Range. We're proud of the contribution our community makes to this vibrant, dynamic and attractive area in which to live and work.

Glen Innes offers an attractive lifestyle including a well serviced and friendly rural community, laid back living, short commuting times, affordable housing, easy access to NSW north coast beaches and larger regional centres, and terrific recreational and sporting facilities. 

A GREAT PLACE TO WORK   

As part of our team you will have the opportunity to make a real difference to our community, working with a diverse range of passionate, supportive and engaging people within a collaborative environment. You will also be part of a workplace that offers competitive employee benefits and opportunities and encourages professional development including:

• Salary packaging (including novated motor vehicle leasing and remote area housing benefits) for all permanent staff
• Long service leave after 5 years
• Corporate wellbeing programs
• Employee vaccinations
• PPE supplied
• Training and development programs   

 
THE POSITION  

The Administration and Quality Officer will support audit processes and provide general financial administration support and quality assurance to Life Choices – Support Services.

You will:

• Work as a team member to ensure cooperation and the provision of informed, coordinated and quality services to consumers/participants.
• Coordinate and support on-site audits conducted by external providers and document internal audits and other quality assurance activities.
• Maintain an awareness of policies and procedures relevant to area of responsibility and ensure that all work complies with such requirements.
• Assist the Manager of Community Services and Coordinators of Life Choices – Support Services Teams with the implementation of Council’s Operational Plan and Budget as  well as other objectives relevant to requirements.
• Maintain a system of staff records ensuring that essential staff documents such as drivers licence, Working with Children Checks (WWCC), and Criminal Record checks are renewed prior to expiry dates and maintain a training matrix for all Life Choices – Support services staff.
• Maintain access to the NDIS Portal and work with the Coordinator Direct Support to provide a Plan Management service for NDIS participants.
• Ensure that all hazardous conditions, injuries and near misses are recorded, investigated and appropriately actioned.
• Promote risk management strategies to improve consumer/participant service delivery and integrate risk assessment and management into business planning.
• Implement a planned and organised approach to document management systems that includes reviewing existing system requirements and processes.
• Analyse monitor and review data related to procedures, standards, systems and business operations to identify areas for continuous improvement in the quality system.
• Identify training needs and organise training interventions to meet the aged care Quality standards and the National Disability Insurance Scheme (NDIS).
• Draft and review quality assurance policies and procedures.
• Research and assemble information for the preparation of reports, media release and other documents.
• Provide support in the delivery of Life Choices – Support Services consumer/participant and stakeholder surveys, to review and evaluate services being delivered.
• Assist Life Choices – Support Services Financial Officer and Customer Service Officer’s as required during periods of leave and at other times as required. 

WHO WE ARE LOOKING FOR  

Specifically, you will have: 

Essential

• Demonstrated experience and ability in the provision of business administration services and quality assurance management
• Experience in supporting audit processes
• Demonstrated commitment to quality, continuous improvement and risk management
• Excellent interpersonal skills and effective oral and written communication skills
• Demonstrated attention to detail, to support financial management and accurately calculate and balance cash transactions
• Sound computer skills, particularly word processing, internet and spreadsheet skills
• Proven ability to deal appropriately with sensitive and / or confidential information
• An understanding of how to communicate with a diverse group of customers which may include people who have a sensory deficit, people who have a disability and people who have dementia

Desirable

• Class C (Car) Drivers Licence
• Current First Aid Certificate
• Qualification and/or experience performing audits

INTERESTED IN APPLYING

• Carefully download and read the Guide to Applying for Employment, together with the position description to familiarise yourself with the role and application process
• Please upload documents in PDF or word format
• Please note that as part of Glen Innes Severn Council's recruitment process, prior to an offer of employment being made, recommended candidates will be required to undertake pre-employment checks. This may include: reference checks; national criminal police check; functional/medical assessment; qualification verification; Working with Children Check and NDIS verification.
• Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview)
• Please regularly check your 'junk mail' or ensure our email address jobs@gisc.nsw.gov.au and Pulse email no_reply@lgss.com.au is set to 'trustworthy' 

 NEED MORE INFORMATION OR ASSISTANCE

Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply. 

 Promoting a safe and healthy workplace