Analyst - Performance and Reporting

• Drive smarter decisions with your analytical skills – join us today!
• Shape the future of reporting. Your analysis can lead the way
• Flexible working arrangements + 3 additional Customs’ leave days + in-house gym facilities on site.
• Wellington based full-time permanent position, only minutes from the Wellington Railway station.

Join our team as an Analyst – Performance and Reporting, where you’ll turn data into insights that drive smarter decisions and improve organisational performance. This is a permanent full-time role based in our Wellington Customhouse.

About the role | Kōrero mō te tūranga

The role of the Analyst Performance and Reporting is to work closely with the Product Manager Information and Data to ensure performance data and analysis information is available to Customs management and business units to ensure their information needs are comprehensively met to enable effective decision making, as well as meet internal and external performance reporting requirements.

About You | Ko wai koe

To be successful in this role the following attributes are required:

• Proficiency in SQL and Excel.

• Experience with BI tools (Power BI, Tableau).

• Knowledge of statistical analysis and data modelling.

• Familiarity with Cognos Reporting

• Familiarity with Python or R for advanced analytics

• Effective performance in a similar role, with experience in planning, performance analysis and reporting, including accountability reporting.

• Excellent communication skills both verbally and written with the ability to communicate to complex and analytical data to wide ranging audiences at all levels.

• Ability to build and maintain effective internal relationships as well as identify and establish required external relationships building strength and rapport in maintaining and sustaining those relationships.

• Ability to organise own work and documentation in a methodical, efficient manner to ensure it is readily available and meets organisational standards.

• Ability to achieve security clearance to a “Top Secret” level is required.

• Strong problem solving and decision-making capability, including the ability to identify problems, manage or mitigate risks and implement innovative solutions that align with strategic direction.

• A tertiary qualification (at least equivalent to Bachelors) in a relevant discipline is preferred.

• Relevant certifications (e.g., Data Analytics, BI tools) are desirable.

Working at Customs | Mahi ki te Mana Ārai o Aotearoa

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through:

• offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles.
• fostering inclusive and supportive team environment with vibrant social and cultural groups.
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• providing discounted health insurance, and free on-site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

Working for New Zealand Customs…

To join Customs in any role you must be a New Zealand citizen or New Zealand permanent resident* and be able to obtain and maintain an Organisational Security clearance to Top Secret level.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last ten years, (including ten years ago from the date of this application) and resides in New Zealand at time of application.

OR

A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last ten years, (including ten years ago from the date of this application) and resides in New Zealand at time of application who has travelled out of New Zealand for short periods of time i.e. < 6 months in one of the following countries: Australia, United Kingdom, United States or Canada and can provide police certificates from those countries for the period of absence.

Because of the nature of Customs’ work you must have a clear Police record. Organisational security clearances are mandatory and are conducted by Customs. You will also be required to pass a drug test.

How to apply…

To apply, please submit an up-to-date CV and cover letter, via our online process. (Please note, we do not accept applications sent directly to an email address).

If you have any specific questions about the role, please contact Michael Parry (Acting Product Manager and Data) at [email protected].

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

Deadline for applications is 11pm, Sunday 18 January 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. It provides equal employment opportunities and welcomes applications from everyone who can meet the requirements of the role.Customs | Te Mana Ārai supports flexible working arrangements and welcomes the opportunity to speak with you about your flexible working requirements.