Application Support Officer

Application Support Officer

WHY US:
There’s a lot going on at Liverpool City Council, as we plan an exciting future for our city. With current work on significant major projects, and many more in the pipeline, their success is underpinned by professional business-focused teams. Talk to us for career-shaping opportunities in a modern organisation and make a lasting impact.

JOB DETAILS    
1 X Permanent Full Time upto 5 years                                  35 Hours,5 days per week                           $95,754.05 to $104,907.60 + super 

JOB DESCRIPTION

The Applications Support Officer is responsible for providing user and technical support for Council's Corporate Applications, ensuring applications are maintained in accordance with Council standards and delivering responsive, high-quality customer service to internal stakeholders.

Working closely with business stakeholders, software vendors and the IT team, you will provide first and second level application support, manage incidents and service requests, maintain user access and security profiles, contribute to application changes and projects, and develop user documentation and training materials. You will also assist with software licensing, procurement, IT contracts, audits and continuous improvement initiatives while ensuring services are delivered in accordance with Council's policies, procedures and IT Service Management practices.

ABOUT YOU
The successful applicant will have:

• Relevant qualifications in Information Technology or a related discipline, or equivalent industry experience.
• Minimum two (2) years' experience supporting enterprise corporate applications, preferably within a local government or similar environment.
• Demonstrated experience providing first and second level application support, resolving technical issues and managing incidents and service requests.
• Ability to understand business requirements and deliver practical, customer-focused solutions.
• Demonstrated problem-solving skills and strong technical aptitude.
• Experience developing and maintaining user documentation, training materials and knowledge resources.
• Experience supporting application changes, upgrades and project delivery.
• Strong communication and interpersonal skills, with the ability to build effective relationships with business stakeholders, vendors and colleagues.
• Demonstrated commitment to delivering high-quality customer service and working collaboratively within a team.
• Ability to manage competing priorities, work independently and contribute to continuous improvement initiatives.

BENEFITS OF WORKING AT LCC:

• Be rewarded with an attractive annual salary package (Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant.)
• Flexible work arrangements – including flexi time and hybrid working arrangements (with the ability to work some days each week from home
• Free parking is available nearby, with subsidised parking also available.
• Access to a Fitness Passport membership
• Internal professional Learning and Development

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check.

How to apply: Please click the 'Apply' button above. Applicants must submit a covering letter outlining your interest and how your background and experience suit this opportunity, as well as your resume. 

Click here for a copy of the position description  

CLOSING   8pm 14th August 2026

Be part of creating the future, for further information about the position please contact Samata Billa, Talent Acquisition Partner at [email protected]