Casual Customer Service/ Administration Officer

Casual Customer Service/ Administration Officer

Closing date: 2/08/2026 11:45 PM AUS Eastern Standard Time

Location: 1 Flintoff Street, Greensborough

Department: People and Culture

Compensation: Hourly Rate AUD $48.54 - $51.22

Employment type: Casual

This is a great opportunity if you enjoy working with people and have strong organisational skills.

Why you'll love this role and what you’ll do

Do you enjoy helping people and creating positive, memorable customer experiences? Are you looking for a role that offers variety, flexibility and the chance to support meaningful work in the local community?

We’re seeking enthusiastic Customer Service / Administration Officers to join our casual employment pool. In this role, you'll provide high-quality customer service and administrative support across a range of Council teams, helping us deliver responsive, professional and community-focused services to the Banyule community.

This is a casual position, with shifts offered based on business needs and your availability.

Work may be available as:

• Full-day shifts; or
• Part-day shifts, with morning availability highly desirable.

The number and pattern of shifts will vary and cannot be guaranteed. To support onboarding and training, you may be offered additional shifts when you first commence.

Customer Service

A significant portion of this role involves working within our busy Customer Service Contact Centre. You will receive training in Council systems and services and continue to build your knowledge to help you:

• Respond to customer enquiries and service requests.
• Provide friendly, professional support via phone, email and face-to-face interactions.
• Deliver positive customer experiences while resolving enquiries efficiently.

Administrative Support

As administrative needs arise across the organisation, you will assist with:

• Preparing documents, maintaining records, and completing accurate data entry
• Assisting teams with day‑to‑day administrative tasks

• Maintaining information across a range of systems and databases.

What you'll bring

As a Customer Service / Administration Officer in the Casual Pool, you’ll be adaptable, organised and confident working across a variety of tasks and teams. You’ll be comfortable learning new systems quickly, maintaining accurate records, and providing responsive, high-quality support. You will also have:

• Experience in customer service and/or administration
• Strong communication and interpersonal skills
• Confidence using digital systems and accurate data entry skills
• The ability to manage competing priorities in a fast‑paced environment

• A professional, customer-focused approach and willingness to learn.

Previous contact centre experience is highly desirable. Experience in administration, including record management, data entry and general office support, will also be highly regarded.

Local government experience is desirable but not essential.

Pre-employment screenings:

• Nationally Coordinated Criminal History Check

We offer:

• Hourly rate of $48.54, including casual loading, plus super
• The flexibility of a casual opportunity with training and ongoing support
• Comprehensive training and ongoing support.
• The opportunity to develop customer service and administration experience within local government.
• A chance to contribute to services that make a real difference in the community.

How to apply:

Please fill out an application using our online recruitment system. You will be required to upload your CV and a cover letter outlining your relevant skills and experience.

Applications will be reviewed as they are received.

The selection process may include:

• Application screening and shortlisting.
• A short scenario-based assessment.
• An interview.

For more information, please take a look at the position description, or please contact Megan Farquar on (03) 9490 7123 or Natalie Igeon (03) 9957 6871 for a chat if you have any questions.

Applications close: 2 August 2026 at 11.45 pm

Why choose Banyule:Join a dedicated team committed to making a positive impact on our community. At Banyule Council, you'll have the opportunity to drive service excellence, engage with diverse stakeholders, and contribute to the betterment of our community. We offer a supportive, collaborative, and innovative work environment where your skills and expertise will be valued and rewarded. Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email [email protected]

Our Values:Our employees align their careers with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture and the positive way we work in partnership with the community.

Diversity Statement:Our community is made up of diverse cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community. To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025.

Acknowledgement of the Traditional Custodians:Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land, and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present, and emerging, who have resided in the area and have been an integral part of the region’s history. Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.

Child Safe Standards Statement of Commitment:Banyule City Council is a child-safe organisation committed to the safety and well-being of children.

Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation, we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.