Casual Customer Service Officer

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. 

The role

The Customer Service Officer plays an integral role in welcoming our guests to Roselands Leisure & Aquatic Centre (LAC). You will be responsible for handling cash transactions and reconciliation with speed and accuracy, managing daily takings, assisting our guests with their enquires and ensuring their experience is positive.

Duties will include but not be limited to:

• Action customer enquiries in person and over the phone enquiries, whilst effectively managing customer feedback in a professional manner.
• Cash transactions and reconciliation with speed and accuracy, manage daily takings and report discrepancies to Team Leader.
• Data entry, appropriate documentation and record keeping.
• Ensure all customer service areas are neat, organised and safe.
• Carry out basic kiosk operations, food handling and serving.
• Ensure the maintenance of stock levels and presentation within budget and conduct monthly stock take.

*For a full list of duties, click here to review the position description.

You will have

• Apply First Aid and CPR Certificates.
• Flexible with working across the facilities, operating hours, including early mornings, evenings and weekends.
• Proven experience in the delivery of a high-quality customer experience with experience working within a public Customer Service area.
• Excellent written, telephone and face to face communication skills.
• Ability to exercise initiative in the performance of duties and work with limited supervision.

The hourly rate for this opportunity starts at $38 per hour (Grade B, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience. 

Click here to access salary information for all steps within the designated Grade.

What’s on offer

• Flexible start and finish times.
• Penalty rates on weekends.
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Emily Massih (Team Leader Leisure and Aquatic Operations) at emily.massih@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Wednesday, 25 September 2024

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.