Community Hubs and Outreach Support Officer

City of Ballarat is looking for an enthusiastic and motivated professional to work as part of the Libraries and Lifelong Learning team to provide high quality, efficient and friendly customer service, information and learning services that meet the diverse needs of the community. 

This position works with the Team Leader Community Hubs and Outreach undertaking daily operations and activation of Community Hubs and the successful candidate will have demonstrated experience in the provision of high quality customer service.

Key Selection Criteria:

Qualifications and Experience:

• Tertiary qualification in community development, social sciences, learning and education, or significant relevant experience.  
• Considerable experience in using computer software including Microsoft Office applications and internet technology.
• Demonstrated skills and aptitude developed in a customer service environment.  
• Working with children check.

Selection Criteria:

• Qualifications and experience as listed above.  
• Demonstrated ability to champion, model and promote the corporate values.  
• Well-developed interpersonal skills with the ability to communicate sensitively and effectively with a range of people from diverse backgrounds, cultures, and abilities.  
• Experience in activating local communities and community centres or hubs using community development principles.  
• Ability to identify and initiate new opportunities and be innovative in developing new concepts to improve community and organizational outcomes.  
• Ability to work independently and as part of a team to meet organisational strategic outcomes. 

How to apply:  

To apply for either of these positions please click on the Apply button and submit your application. The closing date is Sunday 12 May 2025. Please ensure that you provide a cover letter, current resume and key selection criteria response statement.  

The successful applicant will be required to undergo a full employment medical and police check.  

Contact:  

For further information on this position, please contact Eleanor Wight, Team Leader Community Hubs and Outreach, 0418 529 700 

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check