About Us
Maribyrnong City Council is undergoing significant change arising from population growth and redevelopment. A transitioning economy is leading to an influx of new residents, businesses, and employment opportunities that is seeing Maribyrnong fast becoming a sought after residential, recreation and social destination in Melbourne's inner-west.
The Opportunity
An exciting 14-month leadership opportunity is now open within our Customer Engagement department as Coordinator Customer Service and Civic Facilities.
This is more than an operational role. It is an opportunity to shape how our community experiences Council every single day.
Leading our Customer Service and Civic Facilities teams, you will support and inspire a high-performing team through a pivotal year of delivery.
With the launch of our new Customer Strategy, we are focused on putting customers first in practical, visible ways. This means lifting consistency, strengthening accountability and embedding a culture where service excellence is simply how we do things.
This role will also help expand the use of the Civic Precinct and Community Hub (CPACH) for community hire. This role will ensure that both our people and our facilities reflect the standards we set: accessible, professional and community-centred.
Over the next 12 months, you will lead key projects that enhance the everyday customer experience, build team capability and deliver improvements our community can genuinely feel.
If you are motivated by leading people, strengthening culture and delivering meaningful outcomes, this is a significant opportunity to make your mark.
Key Responsibilities
About You
To be considered for this role, you will have the following:
Why Choose Maribyrnong?
So, if you are looking for a role where you can make a genuine difference and you enjoy working in a diverse community focused environment, Apply Now!
How to Apply
To download the PD, and to apply for this job go to: https://maribyrnong.recruitmenthub.com.au/Vacancies & enter ref code: 6869987.
Applications close 15 March 2026 at 10pm.
To express your interest in this role, please forward your resume and a cover letter, outlining your relevant experience and addressing the Key Selection Criteria defined in the position description, in support of your application.
Enquiries: For further queries, please contact Rebecca Solomon, Manager Customer Engagement on 9688 0488, for a confidential discussion.
Maribyrnong City Council (Council) is committed to the safety and wellbeing of children and young people and to operating in a manner that complies with its obligations under the Child Wellbeing and Safety Act 2005 and the Victorian Child Safe Standards. Council promotes an organisational culture that embeds within it child safe practices and expects its staff to perform their roles and engage with the community in a manner that is consistent with its child safe practices. To guide expected standards of child safe behaviours of all staff, Council has a Child Safety and Wellbeing Policy.
As part of the appointment process, Council may undertake appropriate child safety pre-screening checks of candidates in accordance with Council Child Safety policies and procedures where appropriate. This may include asking child safety-related questions during interview, conducting relevant checks of the candidate's prior contact with children in employment and/or requiring proof of a valid Working With Children Check prior to commencement.
Council welcomes applications from all interested candidates including from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds and people with disabilities. Council's recruitment process will be reasonably adapted to ensure all candidates have equitable access to Council's recruitment process and job opportunities.
Monthly based
Footscray, City of Maribyrnong, Victoria, 3011, Australia
Footscray, City of Maribyrnong, Victoria, 3011, Australia
