Customer Experience Officer

CUSTOMER EXPERIENCE OFFICER

Permanent Full Time – Casino

The Richmond Valley is in the heart of the Northern Rivers, with wide open spaces and room to grow. We’re a down-to-earth, friendly community - where you can still enjoy the welcome of a country town, a family holiday by the beach, or a campfire under the open sky.

It’s a place of opportunity, where you can get a start in life or find the change you’ve been looking for – build a home, raise a family, or buy your first acreage. Success is earned through hard work, persistence, and the courage to get back on your feet in hard times. Our organisation is defined by integrity and passion in what we do. When challenges come, we endure, we recover, and we rise once again to rebuild. Our people are connected through a shared love of this place and in serving our community.

About you

This is an exciting opportunity for a customer-focused and proactive professional who is passionate about delivering positive experiences for the community. You are:

• A confident communicator with excellent written and verbal communication skills.

• Committed to providing outstanding customer service and building positive

relationships with a diverse range of customers.

• Adaptable and open to change, with the ability to embrace new processes and

continuously improve the customer experience.

• A collaborative team player who can also work independently and effectively

manage competing priorities.

• Organised, detail-oriented and committed to delivering accurate, timely and

professional outcomes.

• Passionate about supporting the community and contributing to a positive,

customer-focused culture.

About the role

The purpose of the role is to promote a positive customer experience when engaging with external and internal customers via the contact centre or in person at the Administration Centres. In addition, providing accurate and efficient administrative support to the various departments within the organisation. Promoting and advocating Richmond Valley as a customer focused organisation

Full time: 70-hour fortnight

Salary: Range from $67,236 to $77,318 pa + 12% superannuation Contact: Latia Sawyer, Customer Experience Coordinator – (02) 6660 0300

NOTE: Please read the role description for more information regarding key accountabilities of the role, essential qualifications and obligations.

Page 2 of 2

What we offer

Richmond Valley Council offers a range of other benefits for its employees including:

• Leave Management Policy providing compassionate leave, LSL after 5 years and volunteer leave to name a few

• Ongoing training and development

• Fitness Passport

• Free yoga and meditation each week

• A fun Health & Wellbeing Day

• Employee Assistance Program (EAP)

How to apply

All applications must be lodged online via Council’s website https://richmondvalley.nsw.gov.au/council/working-with-us/positions-vacant/

For further information about our recruitment process, please contact our Recruitment team on (02) 6660 0318 or [email protected]

Council is committed to creating a workforce that celebrates inclusion, diversity and equality. We believe our employees are a reflection of the diverse community we serve and are proud to support equal opportunities for all of the Richmond Valley.