Customer Experience Team Leader

Step Into a Role with Purpose: Become Our Next Customer Experience Team Leader

Wangaratta Sports & Aquatic Centre (WSAC)

Wangaratta, VIC | Permanent Part-Time | 30.4 hours/week | $34.25 per hour + super

Lead a team. Inspire a community. Grow your career.

If you’re driven by people, passionate about service, and ready to lead with heart and purpose — we want to hear from you.

At the Wangaratta Sports & Aquatic Centre, we’re not just offering a job — we’re offering the chance to make a real impact in a dynamic, high-energy environment that brings health, connection, and community to life.

What Makes This Opportunity Unique?

You're not just leading a team — you’re shaping experiences for more than 450,000 visitors a year.

You’ll be based in our state-of-the-art facility, following a $16 million upgrade that includes:

• A new 50m outdoor pool  
• A 25m heated indoor pool  
• A 24/7 gym  
• Indoor stadium and sports courts  
• A welcoming cafe  

You’ll work with people who care — about each other, our members, and our shared mission to build a healthier, happier community.

Your Impact

As our Customer Experience Team Leader, you’ll be the energy at the front of our centre — leading a passionate team of front-line staff and café attendants to deliver next-level service.

Here’s what success looks like:

• A highly motivated team who look to you for guidance, mentorship, and inspiration.
• Customers who feel welcome, supported, and excited to return.
• Operational excellence that ensures every shift runs like clockwork.
• A strong sense of culture built on trust, fun, and shared achievement.

Your Day-to-Day Includes:

• Leading, coaching, and supporting a customer service and café team
• Recruiting and training future stars
• Managing shifts and rosters with care and efficiency
• Collaborating with the Membership Officer to grow engagement
• Ensuring your team champions every promotion and marketing initiative
• Keeping internal communication strong across departments

What You’ll Love About Working Here

• Free full-centre membership – fitness, swimming, sport, and more!
• Flexible hours – because work-life balance matters.
• Ongoing training and development – we invest in your growth.
• A fun, inclusive team culture – where everyone feels they belong.
• Make a real difference in people’s daily lives, every day.

Applications Close: Monday, 26 May 2025 at 3pm

Contact: Paul Barker, Business Engagement Coordinator – p.barker1@wangaratta.vic.gov.au

Ready to Apply?

Send us:

• Your contact details
• A short cover letter that tells us who you are and why you’re a great fit
• Your resume with two referees
• A response to the key selection criteria
• Any relevant qualifications or licences

We celebrate diversity.

Rural City of Wangaratta is an equal opportunity employer and child-safe organisation. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.