Customer Service Officer

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. 

The Role

As a Customer Service Officer, you'll be essential in supporting residents, local businesses, and community members. In our lively and occasionally demanding Call Centre environment, you'll handle a variety of inquiries. 
The role involves providing efficient, professional service and promptly addressing requests, with a strong emphasis on customer satisfaction.

We currently have three positions available:

• x1 Permanent Part-Time position (19.5 hours per week)
• x2 Temporary Part-Time positions (20 hours per week, up to 6 months)

One of your working days will need to be a Friday. You may also be required to work at both the Bankstown and Campsie Customer Service locations.
Please indicate in your cover letter your preferred position

Duties will include but not be limited to:

• Acting as the initial point of contact for customer enquiries, transactions, and requests, ensuring service standards and performance goals are met.
• Addressing customer enquiries and issues across all Council services, either personally or by referring to specialist staff as needed.
• Managing a wide variety of enquiries in a fast-paced and demanding environment effectively.
• Handling and addressing customer action requests, inquiries, and transactions (both at the Counter and through the Call Centre) with professionalism, accuracy, and efficiency in a fast-paced and sometimes challenging environment. This includes managing interactions with difficult customers or addressing demanding situations as needed.

*For a full list of duties, click here to review the position description.

You will have:

• A Certificate III in Customer Contact or equivalent experience in customer service.
• Demonstrated experience in a customer service role within a call centre environment.
• Experience in managing customer relationships.
• Proficiency in computer skills.
• Knowledge of Local Government functions and responsibilities is highly desirable but not essential.
• Familiarity with the Canterbury-Bankstown LGA, including its geography, activities, and services, is highly desirable but not essential.

The salary range for this opportunity commences at $69,728 Pro Rata (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience.

Click here to access salary information for all steps within the designated Grade.

What’s on offer

• An Attractive Remuneration Package.
• Various opportunities available
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Nelly Najjar (Team Leader Customer Service) at nelly.najjar@cbcity.nsw.gov.au 

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Wednesday, 21 August 2024

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.