Customer Service Officer

Job no: 495844
Categories: Government and Defence, Sport and Recreation
 

• Casual Opportunity
• $40.99 per hour + Superannuation
• Position Location: Glen Waverley / Oakleigh / Clayton
• Applications close Sunday 18 January 2026

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.

Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash prides itself on an inclusive and diverse working environment, encouraging members to ‘Participate Their Way’ and providing services for all members of our community.

About the Position

You will act as the first point of contact for all patrons entering our facilities. The team is passionate about creating a fun and friendly atmosphere and building genuine relationships with our members, guests and each other. We work with confidence to achieve positive customer experiences, strive to individualise each interaction and make decisions to ensure positive customer experiences.

Skills and Experience

• Experience in providing high quality customer service in a high traffic facility
• Experience with Microsoft Office 365 and industry Point of Sale Software
• Passion for health and fitness, assisting people by providing them with information about our programs and services
• Well developed communications skills, with the ability to build rapport and relationships with a diverse range of people
• Experience working in a reception/retail environment and experience in sales and handling cash
• The ability to work a variety of day, night and weekend shifts across our three facilities in Glen Waverley, Oakleigh and Clayton is required

Requirements

• Right to Work in Australia
• Senior First Aid Certificate
• Current CPR Certificate
• Safeguarding Children Certificate
• Employee Working with Children’s Check
• Satisfactory National Police Check
• Other pre-employment checks may be required depending on the role requirements

Benefits

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centres

Apply for this amazing opportunity

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close 18 January 2026at11:55pm.

If you would like to discuss this role further or you have any enquiries, please contact Taylah Laxon on 9265 4888 or at [email protected] 

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email [email protected]

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

Position Description

Advertised: 12 Jan 2026 AUS Eastern Daylight Time
Applications close: 18 Jan 2026 AUS Eastern Daylight Time