Customer Service Officer Call Centre

Requisition Number: 1032

Hourly Rate: $36.94 - $40.43 per hour plus casual loading

Position Type: Casual

Location: 119 – 145 Spence Street, Cairns

Application Close Date: Sunday 8th March 2026 at 11.30pm AEST

Are you passionate about helping your community and delivering exceptional service every day? Join our Customer Service Team and play a key role in supporting residents, ratepayers and internal customers across Cairns Regional Council.

What we're looking for

We’re seeking a proactive, customer-focused team player with strong communication skills and a genuine commitment to providing high‑quality support. You’ll bring experience in customer service and/or call centre environments, confidence using Microsoft Office and the ability to quickly learn Council systems, policies and workflows. You remain calm under pressure, handle difficult conversations professionally and work well within timeframes and team priorities. Attention to detail is important, particularly with data entry and recordkeeping, and you’ll be someone who contributes positively to team goals, improvement processes and a culture of professionalism, confidentiality and approachability.

What you’ll be doing

Providing timely, accurate advice to customers on all aspects of Council operations

Receiving and processing customer requests, enquiries and complaints

Completing general administrative tasks and supporting team members as needed

Contributing to the maintenance and accuracy of customer information resources

Participating in training, meetings and continuous improvement activities

Ensuring information is captured and recorded in Council systems in line with recordkeeping standards

Upholding Council policies, procedures and service expectations at all times

Some benefits we offer:

Achieve work / life balance with flexible working arrangements

Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)

Uniform allowance

Salary sacrifice opportunities

Grow personally and professionally with learning and development opportunities

We are committed to:

Fostering a collaborative and inclusive work environment

Embracing innovation and continuous improvement

Cultivating a culture of professional growth and support

Now we want to hear about YOU!

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.

For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.

Council’s Recruitment Team can be contacted via:

Phone: (07) 4044 3310

Email: [email protected]

Website: Employment at Council | Cairns Regional Council