Customer Service Officer – Tom Price

Customer Service Officer – Tom Price

 Closing date: 31/08/2026 9:00 AM W. Australia Standard Time

 Location: Tom Price

 Department: Customer Service

 Employment type: Maximum Term Contract

 Work Arrangement: On-site

Customer Service Officer

Tom Price, WA
(Onsite)

Join the Shire of Ashburton as a Customer Service Officer and be the friendly face that helps connect our community with Shire services every day, while enjoying excellent conditions and benefits.

About Us

The Shire of Ashburton services the administrative centre of Tom Price and the towns of Onslow, Pannawonica and Paraburdoo.

The Shire also encompasses the Aboriginal communities of Bindi Bindi, Wakathuni, Bellary, Youngaleena and Ngurawaana.

Our vision is to embrace our unique Pilbara environment and lifestyle, by developing vibrant, active and connected communities.

We believe that social values are worth fighting for, and that everyone deserves to share in the richness created from where we choose to invest, live and visit.

What's on Offer?

• Starting salary range from $69,870.09 p.a. (plus $12k pro rata cost of living allowance = $81,870.09), negotiable subject to experience. [pro-rata for part-time]
• Six weeks' annual leave + additional Annual Wellbeing Day
• Annual Health & Wellbeing Allowance of up to $299
• Superannuation match scheme (SOA contribution up to 21%)
• Secure local government role with training and development opportunities
• 16-month maximum term contract covering an extended period of leave

About the Position

We’re looking for a friendly and customer-focused Customer Service Officer to join our Tom Price team on a 16-month maximum term contract to cover an extended period of leave.

This position is ideally suited to local residents with their own accommodation and offers a great opportunity for someone looking for flexibility, with full-time, part-time and job share arrangements all considered.

As part of our team, you'll be the first point of contact for many customer enquiries, helping to create a welcoming and professional experience for residents, visitors and stakeholders. You'll enjoy a varied role where no two days are the same, assisting customers, managing enquiries and supporting the day-to-day operations of the Shire. Your strong communication skills, positive attitude and commitment to customer service will help us deliver a high-quality experience for our community.

This position is responsible for:

• Providing front-line customer service to residents, visitors and stakeholders.
• Managing customer enquiries and switchboard operations.
• Processing payments, registrations, refunds and other customer transactions.
• Supporting reception, administrative and customer service functions across the organisation.
• Assisting with records management, correspondence and daily administration activities.
• Helping deliver a welcoming and professional experience for our community.

How to Apply?

Applications must be submitted online via the Shire of Ashburton website: https://www.ashburton.wa.gov.au and applications will close at 9:00 AM on Monday 31 August 2026. Note: Shortlisting may commence immediately and this vacancy may close early if a suitable candidate is identified. Your early application is encouraged.

For further information regarding this role, please contact Cindy Derschow, Manager Libraries and Local History on 0439 511 434.

All terms and conditions are as per the Shire of Ashburton Industrial Agreement 2026.
The successful candidate will be required to obtain a National Police Check and provide evidence of qualifications prior to commencement. We strongly encourage applicants to begin this process when applying.
The Shire of Ashburton is committed to diversity and strongly encourages candidates from different cultural, gender and age backgrounds to apply.
Please Note: Canvassing of Councillors or Shire Employees will disqualify applicants.