The Position: The Customer Service Unit is the interface between Councils numerous regulatory, strategic, and business units its residents and customers. The unit handles the majority of enquiries without a need for referral to other staff. Processing customer applications and requests allows the organisation to undertake its core business, meet its legislative obligations as well as build corporate knowledge through various registers and databases.
Selection Criteria- Knowledge, Skills Qualifications and Experience Required
- Interpersonal and relationship building skills and experience to facilitate interactions with customers and stakeholders in the provision of services
- Communication skills including oral, written and verbal skills, for consulting and collaborating with a range of customers and to provide professional responses to enquiries, requests, bookings and complaints
- Skills and experience working within a customer service environment with the ability to achieve a high level of customer satisfaction combined with the ability to respond appropriately to respond to customer requests and meet customer service requirements
- Organisation and time management skills combined with the ability to work unsupervised, handling competing priorities to adapt to fluctuating workloads and changing priorities
- Ability to apply initiative and problem solve on issues encountered in day-to-day activities and in the response to customers requests and issues to determine and implement an appropriate course of action
- Skills and experience in administration with the ability to manage and maintain information management systems such as customer records or computerised booking systems
- Experience in developing and implementing corporate policy and guidelines related to service delivery may be required
- Experience in all MS Office applications (Excel, Word), including email and internet as well as databases and point of sales systems
- Knowledge of and experience in the Local Government environment
- Qualifications and industry experience in relevant activities such as cash handling, sale and promotion of goods and services and reception services.
Salary and Employment Conditions:
- Permanent position 70 hours per fortnight
- This position is a Grade 3 salary range is $66,443 with progression to $77,831 p.a. on demonstrated competencies, plus 11.5% Super
- Flexible working hours are available.
- A uniform is provided
Further Contacts: Enquiries regarding the position should be directed to Anna Cortese 02 9725 0840
Closing Date: Monday 23rd September 2024
How to Apply : Applications must address the knowledge, skills, qualifications, and experience required in the Position Description. A position description is attached. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.
Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.
Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.
