Front of House Supervisor

Are you passionate about delivering high-level customer service in Cairns leading performing arts venue? Do you thrive in dynamic settings and enjoy being part of unforgettable events?

Cairns Performing Arts Centre is seeking enthusiastic and dedicated Front of House Supervisor to join our team and contribute to the exceptional experience we provide for our patrons.

Primary Objectives:

• To provide exemplary customer service to all patrons and clients at Cairns Performing Arts Centre CPAC and Munro Martin Parklands MMP.
• Delivery of diverse events including the full range of live performance, music, community, corporate, festival and outdoor programs and events.
• Supervise a high-performing customer service team of bar attendants, ushers, merchandise sellers and event staff.
• Ensure the provision of a safe environment for all staff, artists, patrons, and members of the public visiting or working in the Precinct.
• Event set up, food and beverage service and timely delivery of performances and events.

Our Ideal Candidate:

• Courteous and friendly with advanced communication skills.
• Extensive experience in theatre, events, cinema or hospitality industry.
• Passionate about customer service and performing arts.
• Demonstrated leadership skills and computer literacy.
• Comfortable with variable working hours, including evenings and weekends.
• Effective liaison with colleagues, event producers, performers, and tour managers
• Maintains cleanliness and order in auditoria, foyers, and bar areas.
• Help us create unforgettable experiences for our clients and patrons and be part of something special!

Some benefits we offer:

• Achieve work / life balance with flexible working arrangements
• Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)
• Recharge with up to 5 weeks annual leave
• Up to 3 weeks personal leave
• Relocation assistance may be available for preferred candidates
• Salary sacrifice opportunities
• Grow personally and professionally with learning and development opportunities
• Cherish family time with up to 14 weeks paid parental leave

We are committed to:

• Fostering a collaborative and inclusive work environment
• Embracing innovation and continuous improvement
• Cultivating a culture of professional growth and support

Now we want to hear about YOU!

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.
For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.

Council’s Recruitment Team can be contacted via:
Phone: (07) 4044 3310    
Email: jobs@cairns.qld.gov.au
Website: Employment at Council | Cairns Regional Council