IT Infrastructure Support Officer

• Make a real difference working in a small team
• Play a critical role in maintaining and supporting the enterprise network
• Opportunity to learn new technologies

About the company

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced IT Infrastructure Support Officer to join our team.

Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide “best value” services and facilities to the community whilst ensuring a sustainable future and are committed to creating a thoughtful, protective and inclusive community that supports children and young people to feel empowered, safe and protected.

If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.

About the role

You will be responsible for administering, managing and maintaining Council’s Information Technology infrastructure and resources. You will ensure that systems have sufficient capacity, connectivity, and security controls, and are correctly configured, and are fully operational to support Council’s applications and IT security objectives reliably and within agreed levels across the organisation..

About you

The successful candidate will have:

• Tertiary Qualifications in Information Technology or equivalent.
• Experience in computer and networking infrastructure, firewalls, operating systems, virtual technologies and cloud technologies.
• Demonstrated ability to analyse information, solve problems and make sound judgments with the appropriate security controls in place.
• Well-rounded in-depth technical skills with attention to detail.
• Demonstrated ability to provide quality customer service.
• Demonstrated record of achievement in Information Technology.
• Knowledge of network security infrastructure including, but not limited to, wide area networks, firewalls, routers and switches.
• An understanding of cyber security governance risk and compliance.

What we offer

We hire great people with a wide variety of skills, experience and backgrounds maintaining always that inclusion and diversity lie at the heart of what we do. For those who join us we offer:

• Flexible work practices aimed at achieving work/life balance
• An employee wellness program and discounted gym memberships
• Annual performance bonuses and salary reviews
• Extensive professional development and training opportunities
• The convenience of being close to shops, cafes, an aquatic centre and a gym.

How to apply:

Please click on “Apply now” and complete the information requested. Applications are to include a resume, cover letter and answers to the online questions.

Further information regarding this role can be found in the Position Description or by contacting Caroline Hodkinson on (02) 9911 3504.

Salary range:

Up to $111K per annum, (including super) dependent on the skills, qualifications and relevant experience of the suitable candidate.

Closing date:

Applications close Sunday 8 June 2025.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life.