Manager Customer Engagement & Communications

• Full time, Temporary 5 year contract
• Senior Officer

Click here to view the Position Description

The City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes’ drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country feel. 

Greater Bendigo is an attractive region that is famous for its food and wine, and boasts the Bendigo Art Gallery, theatres, stunning heritage buildings and natural surrounds that provide great recreational opportunities. There are also high quality education and health services, a wide range of housing options, excellent rail and road networks, and Bendigo Airport has regular direct QantasLink flights to Sydney. 

We provide more than 65 important services to support our community, which is heading towards a population of 200,000 by 2050. Now is a great time to join us!

The Role 

Our Customer Engagement & Communications unit ensures Council and the organisation communicates and engages effectively with the community, provides high-quality advice to Council, the Executive and staff, and takes a customer-first approach.

Reporting to the Director Corporate Performance, you will lead this newly formed unit to deliver its key functions including communications and media management, online community engagement via the Let’s Talk Greater Bendigo platform and customer service.

In this varied role, you will also develop and lead the implementation of a contemporary Customer Experience Strategy for the City, and the strategic review of communications and engagement activities.

About You

To be successful in this role, you will have a commitment to delivering excellent customer service and extensive relevant management experience that supports high performance.

You will have strong communication, relationship building and negotiation skills, and a focus on continuous improvement and service delivery. You will also have knowledge and experience in project management, managing a budget, policy and strategy development.

Your values will align with ours and you will be able to demonstrate your commitment to community. This is an excellent opportunity for an effective leader to join the City at a very exciting time.

A satisfactory Police Records Check and employee Working with Children Check are required for this position.

Benefits

• We offer hybrid and flexible working options
• Work on a range of valued and interesting projects | Support our community
• Generous leave provisions and learning and development opportunities
• Paid parental leave| Purchased leave| Study leave | Salary packaging

Visit our Employee Benefits webpage for more of our benefits.

Contact

If you require any further information regarding this position, including details on flexible work arrangements, please contact Jess Howard, Director Corporate Performance, on 0428 156 264 or j.howard@bendigo.vic.gov.au

Find our more about us in our Introducing the City of Greater Bendigo document

To apply

Please submit your cover letter, outlining why you are interested in this position and detailing your relevant experience with your current CV/resume by close of business Sunday October 6, 2024.