Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role 

We are seeking a diligent and customer-focused Rates Officer to join our Finance team. In this operational and administrative role, you will be responsible for maintaining the accuracy of Council’s rates database while undertaking high‑volume application processing to support the delivery of rating services in accordance with legislative and policy requirements. Your work will contribute to high‑quality service outcomes for internal stakeholders and the broader community. 

Duties will include but not be limited to: 

• Process rates-related customer, property, and account maintenance transactions. 

• Provide accurate and timely updates to the rates database. 

• Liaise with debt recovery agents, payment agencies, and government bodies regarding property and rates matters. 

• Deliver excellent customer service via phone, email, and face-to-face interactions. 

•  Support the continuous improvement of rating processes and data quality. 

• Assist the Team Leader and Coordinator with projects and reporting requirements. 

• Contribute to meeting statutory deadlines and issue dates related to rates and charges. 

For a full list of duties, click HERE to review the position description. 

You will have 

• Strong administrative skills and attention to detail. 

• Experience in customer service, preferably in rates, finance, or a local government setting. 

• Working knowledge or willingness to learn rating systems and relevant legislation (e.g. Local Government Act), with a growth mindset. 

• Well-developed communication, organisational, and problem-solving skills. 

• High level of data entry accuracy and document handling. 

• Ability to work collaboratively and meet competing deadlines. 

• Experience with INFOR Pathway and SharePoint systems is desirable. 

The salary range for this opportunity starts at $77,261 (Grade E, Step 1) plus 12% super. 

What’s on offer 

• Permanent full-time position in a supportive team. 

• Flexible working arrangements including Accrued Time Off. 

• Opportunities for growth and training in local government finance. 

• A positive and inclusive workplace culture. 

• Access to CBCity's Health and Wellbeing Programs. 

For more information, please contact Jo King (Team Leader Rates Processing) on 9707 9889.  

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a: 

• Resume; and 

• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role. 

Applications close Friday, 6 March 2026

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [email protected] 

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position. 

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.