Records Support Officer

Records Support Officer

Organisational Overview

Join a future-focused team that values smart strategy, clear reporting, and well-run assets, all while balancing commercial insight with genuine community outcomes. With strong systems and a culture of trust and ownership, this is where local government meets meaningful enterprise. Based in the heart of Walyalup (Fremantle), Working at the City of Fremantle, you’ll benefit from flexible work options and a strong focus on outcomes.

The City of Fremantle is currently seeking to appoint a Records Support Officer to provide a records management service to the organisation, including the provision of records management advice, and maintenance of the Electronic Document and Records Management System (EDRM) in accordance with legislative requirements.

Key Responsibilities

• Ensure incoming records are captured and classified accurately, correctly and made accessible in a timely

manner, through effective scanning, indexing and entry into the City’s electronic document and records

management system.

• Manage incoming and outgoing physical correspondence, ensuring accurate handling, distribution, and

integration into recordkeeping systems where required.

• Ensure timely retrieval and availability of records by managing file requests and coordinating access to

archived materials as required

• Maintain organisational compliance and reduce information governance risk by managing the lifecycle of

corporate records, including sentencing, archiving, and coordination with offsite storage providers, in

accordance with legislative requirements, policies, procedures and best‑practice standards

• Improve the efficiency and effectiveness of records management services by proactively identifying and

recommending enhancements to systems, workflows, policies and practices.

• Maintain and support the Electronic Document and Records Management System (EDRMS) to ensure

reliability, usability, and alignment with organisational needs.

• Support data integrity and the consistent application of records processes by providing clear guidance and

delivering training to staff on records management procedures and EDRMS and e‑form usage.

• Perform any other accountabilities or duties as directed which are within the employee’s skill, competence

and training.

To be considered for this position, you will need

• Effective organisational and time management skills, with the ability to meet strict deadlines.Welldeveloped data processing and computer skills.

• Excellent attention to detail and accuracy. Ability to apply the appropriate level of discretion, confidentiality

and accuracy when handling sensitive and confidential information.

• Demonstrated ability to work effectively both independently and as part of a team with minimal supervision.

• Strong interpersonal skills with the ability to communicate with a wide range of people and groups to

ensure delivery of a high level of customer service.

• Understanding of records management legislative requirements, principles and practices.

• Nationally Coordinated Criminal History Check (3-yearly renewal)

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions

Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format. You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is 5pm on Sunday August 2 but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Kristy Hincks on 9432 9701 Applicants must have the right to work in Australia.

The City of Fremantle acknowledges the Whadjuk people as the Traditional Owners of the Walyalup/ Fremantle area, and we recognise their cultural and heritage beliefs are still important today.