Senior Customer Experience and Support Officer

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

The role

Working with our Team Leader, you will apply your passion for business improvement and training to develop our team and refine our processes. You will play a dual role as both an administrative and customer service champion, dedicated to providing efficient support services for our department and our customers.

Your primary duties will involve delivering excellent customer and support services, offering training, and reviewing business processes to drive improvements. You will work closely with the Team Leader of City Assets Support Service and collaborate with various units within the City Assets Department.

If you are driven by the goal of delivering outstanding customer support, we encourage you to apply for this exciting opportunity.

Duties will include but not be limited to:

• Collaborate with the Customer Experience and Support Officers to drive process improvements, provide training, and implement new technology.
• Serve as the secretariat for the Traffic Committee and other relevant meetings as needed.
• Work closely with various teams within the City Assets Department to deliver efficient and effective support, ensuring smooth daily operations.
• Analyse data to pinpoint areas for enhancement and implement practical solutions to improve service quality.
• Partner with the Team Leader to address VIP and customer inquiries, demonstrating strong problem-solving skills.
• Evaluate departmental functions and make necessary adjustments to better support the unit.

* For a full list of duties, click here to review the position description.

You will have

• A minimum of 5 years’ experience in an administrative and customer experience role.
• Strong communication skills both written and oral.
• Be a proactive and innovative thinker with a passion for driving change and transformation.

The salary range for this opportunity starts at $80,293 (Grade F, Step1) + 11.5% super. Salary is negotiable dependent on skills and experience.

Click here to access salary information for all steps within the designated Grade.

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Moe El-Soueissi (Team Leader City Assets Support Services) at mohammed.el-soueissi@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Thursday 19 September 2024.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.