Support Analyst

Job No: 1820

Location: Dalby

Full Time Fixed Term until July 2026

About the Opportunity

The Support Analyst will provide support, maintenance, analysis, and subject matter expertise to resolve production support issues, perform root cause analysis, and identify continuous improvement opportunities, ensuring alignment with business strategies. The position provides day-to-day operational monitoring and support for Council systems, as well as being responsible for collecting and defining customer requirements, documenting and planning out system upgrades, improvements, and integrations, and working with the vendor, business and Information and Communications

Team to ensure successful delivery of projects and services.

About Yourself

A person in this position needs to have an extensive understanding of Local Government, Enterprise Resource Planning solutions and their core functions (Finance, Human Resources, Hierarchy, and Assets). This position will need to hold a relevant tertiary qualification in Information Technology, Computer Science, or a related field and/or an equivalent combination of education, training, certifications and work experience OR be able to demonstrate equivalent related experience. It is also highly desirable for the successful candidate to have:

 ITIL v3/v4 Foundation;

 Experience in TechnologyOne's SaaS ERP OneCouncil including;

o Experience in TechnologyOne's Strategic / Enterprise Asset Management OR Finance/SCM;

o Experience in TechnologyOne's XLOne Reporting and/or Dashboards; Mandatory.

The benefits working for WDRC:

Work / life balance

We understand the importance of balance. Enjoy flexible work arrangements and wellness programs designed to keep you at your best.

Superannuation

In addition to your annual salary, Council will contribute twelve (12) per cent, including the superannuation guarantee contribution.

Growth Opportunities

We invest in your growth. Whether it’s skill development, mentorship, or career advancement, we’ve got you covered.

Access to Corporate Health Plan

Take care of yourself and join one of our Corporate Health Plans to improve life.

Health & Wellbeing program and Mental Health Support

Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information.

Access to free Employee Assistance Program & confidential counselling

Reach out to someone confidentially if you are experiencing any concerns or problems.

Salary Packaging Available

Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity.

Allowances Available (if applicable)

Allowances such as Locality Allowance may be applicable to your position.

Uniforms and PPE

Uniforms and Personal Protective Equipment (PPE) provided.

Job security in a local government position

Feel secure working for an organisation who believes in strong foundations of respect, balance, communication, teamwork, accountability and leadership. 

Living & Working in the Western Downs:

Experience Western Downs

If you are looking to join an innovative and dynamic company, that provides staff with a work life balance and opportunities for growth with state of the art mentoring from professionals within its team, this may be the role for you. Be part of the community you serve. TOGETHER WE MAKE A REAL DIFFERENCE.

Additional Information

The recruitment process may include candidates undergoing a pre-employment medical including drug and alcohol testing.

WDRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.