Technology Support Officer

Ref: 11170

Salary Package: $115,906 per annum plus super plus benefits – Housing Negotiable

Come for a career and stay for a lifestyle!

The City of Karratha is offering an excellent opportunity for an experienced and self motivated professional to join our Information Technology team in the role of Technology Support Officer.  
 
As the successful applicant, you will be responsible for the deployment, support, and continuous improvement of the City of Karratha’s technology hardware and infrastructure with direction from the Enterprise Technology Coordinator. The position also acts as a point of escalation for the IT Support team and contributes towards agreed departmental service level agreements.

You will be joining the team at an exciting time as the City embarks on a culture of change, embracing a wide range of new systems & technologies, a large capital works program, and a number of other projects that make the City a desirable place to live and work.

What we are looking for:

• Demonstrated knowledge of DNS, DHCP, and TCP/IP networking concepts.
• Demonstrated knowledge of configuring, troubleshooting and administering routers, switches, firewalls, virtualised environments, storage area networks and scripting.
• Demonstrated experience and understanding of an IT or OT systems administrator role, preferably within a government or commercial environment
• Hands-on experience with the installation of servers, storage, networking hardware, and use of test equipment.
• Thorough theoretical and practical understanding of IT concepts, principles and practices in a modern service driven corporate environment.
• Understanding and demonstrated experience administering solutions such as; M365, Active Directory, Windows Server and MECM

What you will bring:

• Tertiary level IT qualification or equivalent relevant experience.
• Demonstrated experience in previous IT/OT Support or Engineer roles.
• Demonstrated level 2 IT service and support experience
• Demonstrated experience configuring and maintaining IT/OT systems, hardware, infrastructure in medium sized business to large enterprise environment
• Developed experience creating clear and concise IT documentation
• Current C class driver’s licence
• National (or Federal) Police Certificate (no more than 6 months old)
• Highly regarded; (preferred but not essential)
  • ITIL Certification.
  • Microsoft Certifications.
  • Familiarity with The Australian Signals Directorate (ASD) Essential 8 principals.
• Experience with the following technologies or similar:
  • HP/Aruba Networking, Dell Server and Storage, Veeam, Ruckus, Cambium, Avigilon, Palo Alto, Tridium Niagara, VMware, SolarWinds, Fresh Service.

What we provide:

This position is based in Karratha with some flexibility for remote work when required, offering an attractive salary and a range of other benefits including, but not limited to:

• Allowances
• Six weeks annual leave
• 13% Superannuation
• Flexible working hours
• Wellness Program

Applications are to include a completed application form, CV and covering letter (max 2 pages) indicating your ability to meet the role requirements.

For enquiries about this position, please contact our People & Culture Team on 9186 8543. 

Applications are to be received by no later than 4.00pm, Thursday 26th September 2024.  They are to be emailed to hr@karratha.wa.gov.au or sent via post to PO Box 219 Karratha WA 6714.

The City of Karratha reserves the right to commence the recruitment process for this position, prior to the closing date. Your early application is encouraged. Even if you don’t have all the experience we are looking for, we’d love to hear from you.

Documents

Application for Employment (221.24 KB)

Position Description (137.85 KB)

Conditions of Employment (121.99 KB)