Tourism Development Officer - Visitor Services

Fixed-term (2 year contract)
Part-time with a minimum of 36 hours per fortnight, (including weekend and public holiday shifts, rostered in advance)

The City of Rockingham is an award winning local government located 40km south of the Perth CBD and is known as the place where the coast comes to life.  One of the fastest growing local governments in the south metropolitan area, we are responsible for the provision and delivery of high quality services, facilities and events that meet or exceed community expectations.  Providing a safe and healthy workplace for our employees is important to us and we are committed to employing team members who share the City’s Values of Recognition, Ethics, Service, Professional Development, Empowerment, Communication and Teamwork – RESPECT. These Values are incorporated into all aspects of employment at the City.

As a Tourism Development Officer, you will provide exceptional customer service to visitors to the City of Rockingham, by providing up to date information on the local region, tourism attractions and experiences, as well as details of upcoming events to ensure visitor expectations are met.

You will be responsible for the day to day operations of the Mobile Visitor Centre and in making visitors more aware of the leisure and tourism opportunities available in the region through effective marketing and recommendations.

If you love meeting and chatting with people, you have good local knowledge of what Rockingham has to offer our visitors and are friendly, proactive and flexible, then we want to hear from you!

Experience in marketing, tourism and or customer service roles will be highly regarded, but is not essential. A current Western Australian ‘C’ class driver’s licence and the ability to work weekends and public holidays is essential for this role.

To be considered for this role, you must address the following selection criteria as part of your application – please submit:

1. Sound knowledge of visitor servicing principles through previous experience, training or education
2. Sound knowledge of digital marketing and social media platforms through previous experience, training or education
3. Sound local knowledge of Rockingham’s tourism offering and tourism products
4. Ability to work autonomously and with team members to achieve outcomes
5. Experience in marketing, tourism and/or customer service role is desirable
6. Valid ‘C’ class driver’s licence

We are offering a gross salary of $82,627 per annum (pro-rata), as well as:

• 11.5% superannuation with the opportunity to co-contribute up to 5%
• A variety of health and wellbeing programs including a physical health reimbursement subsidy payment of up to $150 per annum, free flu vaccinations, free skin cancer checks, mental health programs and Employee Assistance Provider (EAP) services
• Training and development opportunities including paid study leave and study fees
• Salary packaging opportunities for motor vehicles, etc.

This position will be expected to work across a number of sites throughout the year, including key tourism locations and major events during the peak tourism season (spring and summer), and at the City of Rockingham Administration building during the off season (autumn and winter). Applicants must be flexible and available to work in line with the Mobile Visitor Centre operating hours.

The position is offered with a guaranteed minimum 36 hours per fortnight, with additional hours scheduled as per below. Annual leave should be taken during the tourism off-season (autumn and winter).

Mobile Visitor Centre standard operations during spring and summer will be Thursday – Sunday, 8.30am – 3pm. Additional hours may be scheduled during school holidays, public holidays and major events throughout the Perth metropolitan area.

Tourism off-season working days will be scheduled Monday-Friday, with a guaranteed minimum 36 hours per fortnight. Annual leave should be taken during this time to ensure the Mobile Visitor Centre operations can be maintained during the peak tourism season.

An information package, including the position description, is available on our website.

Applications must be submitted online by 4pm, Saturday 24 August 2024

This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.

If you identify as a person with disability and require adjustments or support for your application and throughout the recruitment process please contact the Recruitment Team via email at jobs@rockingham.wa.gov.au or phone 08 9528 0333.

The City of Rockingham accepts applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.

Attachments: Information Pack - Tourism Development Officer - August 2024.pdf