Visitor Services Officer

Band 5 plus 12% Superannuation
Work in a supportive Team Environment - Based in Yea at the beautiful wetlands
 

Murrindindi Shire Council is looking for a visitor services superstar to join our team. You’ll be helping promote our Shire to visitors and supporting the sustainable growth of the visitor economy in our region.

This is a role that you will enjoy working on a wide range of projects and activities and working collaboratively with others. And where you can self-manage your daily work and belong to a talented, supportive team culture.

What we offer

Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route. We offer a supportive and flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.

The Yea Wetlands Discovery Centre is open 10.00 am – 4.00 pm, 7 days per week, so you will need to be available to work some weekends and some public holidays. We are happy to work with you based on your availability and the needs of the business.

About this opportunity

The successful candidate will support shire-wide activities that enable a thriving and sustainable visitor economy for Murrindindi Shire. Based at the Yea Wetlands Discovery Centre, this role facilitates day to day operational support and customer service in relation to Council’s visitor services.

What will you bring

Ideally, you’ll have:

• previous experience in a visitor services, customer service or retail role
• excellent interpersonal skills for working with a broad range of stakeholders
• the ability to juggle a variety of projects and tasks at once.
• Volunteer management experience
• strong administrative and computer skills.

How to apply

For more information about the role or a confidential discussion, please contact Julie Blyth, Coordinator Business Investment and Innovation on (03) 5772 0333.

We request your application contains a cover letter, your resume, and addresses the key selection criteria set out in the Position Description.

You can submit your application and any accompanying attachments:

• online – you will receive an email notification confirming your submission
• by email to [email protected]
• or post them to Murrindindi Shire Council, PO Box 138, Alexandra 3714.

Applications close 11.45 pm Sunday 2 August 2026

Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement. It is also a condition of employment that the successful applicant:

• Provides evidence of eligibility to work in Australia
• Undertakes a Police Check and, where applicable to the role (refer Position Description), provides a current Working with Children Check