Waste Administration and Customer Service Officer

Waste Administration and Customer Service Officer

Applications closing on 23 November 2026, 12:00 PM

• Reference number26-56
• Job TypeFull Time
• PackageBand 4
• Position DescriptionPosition-Description-Waste-Administration-and-Customer-Service-Officer-November-2026.pdf(PDF, 204KB)

Full time (part time may be considered)

Fixed term to December 2027

Band 4, $73,104 pa + Super

Closing date: 12pm on Monday 23 November 2026

Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.

Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you’ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.

The role

The Waste Administration and Customer Service Officer is responsible for supporting the Waste and Recycling team to successfully rollout the new kerbside service changes by 1 July 2027 to meet State Governments legislative requirements.

The role will support the Waste and Recycling team to respond to customers kerbside waste and recycling services related requests via a range of channels including phone, electronic and face-to-face.

Our ideal candidate

To be successful in this role you will have:

• relevant knowledge and/or experience in waste and recycling collection services
• proficiency with Microsoft Office applications
• ability to learn new software programs
• high level written and verbal communication skills
• high attention to detail with effective time management and organisational skills

Benefits

• Hybrid working options – work from home and the office
• Flexible working arrangements, including options for part time work and rostered days off
• Access to Fitness Passport and Employee Assistance Program (EAP) for staff and families
• Generous leave provisions
• Cross-skilling and professional development opportunities

Visit the Why work with us page on our website for more benefits.

Contact

If you have any questions or would like to discuss the role, please contact Tash Baxter, Waste Management Coordinator, on (03) 5471 1836.

How to apply

Visit our website and review the Information for applicants, then apply via our Current Vacancies page.

Please ensure your application includes:

• A cover letter, telling us why you are the best person for the position
• A copy of your current resume
• Responses to the Key Selection Criteria listed in the position description

Additional information

Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse.  We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.

Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.

For more information on the recruitment process, please download the Candidate information document from our website.