Waste Business Facilitation Officer

Waste Business Facilitation Officer - Full-Time

MidCoast Council's Waste Services team is seeking a full-time Waste Business Facilitation Officer. This role is pivotal in providing comprehensive administrative and customer service support across our domestic and commercial waste services.

Role Overview:

As a key member of the Waste Services team, you will play a crucial role in ensuring the smooth operation of our waste management processes. Your responsibilities will include managing business administration tasks, providing top-notch customer service, and supporting contract administration. You will work closely with internal and external stakeholders, including community members, JR Richards, and other partners, to drive high-quality outcomes and contribute to continuous improvement initiatives within our waste collection and processing services.

Key Responsibilities:

• Business Administration: Manage customer service interactions, oversee contract administration, and efficiently navigate Council's systems to ensure seamless operations.
• Customer Service: Provide prompt and effective responses to community and customer inquiries related to waste services, ensuring satisfaction and resolution.
• Data Management: Record data and develop reports to support sustainable waste management practices.

What You'll Bring:

• Qualifications: Certificate IV in Waste Management or Business, and or relevant experience.
• Communication Skills: Excellent written, oral, and interpersonal skills.
• Effective time-management and problem-solving capabilities.
• Strong skills in Microsoft Word, Excel, and general computer literacy.

Join us in making a positive impact on our community through efficient waste management and exceptional business administration practices

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more. 

Salary: Commencing salary circa $69,100 p.a. plus superannuation. 

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Permanent, Full Time.

Closing date: Sunday 22 September 2024 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats

For questions relating to the position requirements please contact David Rees, Waste Manager who is the hiring manager for this role. David can be reached on (02) 7955 7340.

For enquiries regarding the application process contact Jess Anniwell, Talent Acquisition Officer who is the HR representative for this role. Jess can be reached on (02) 7955 7934 or at Jess.Anniwell@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.