Frontline Service Officer - Nebo

Frontline Service Officer - Nebo

Applications closing on 21 October 2026, 05:00 PM

• Reference number1485145
• Job TypePart Time
• PackageSalary $41.88 - $45.99 per hour ( Stream A, Level 2-3)
• Position DescriptionFrontline-Service-Officer-Position-Description.pdf(PDF, 1MB)

 Frontline Service Officers, Nebo

Isaac Regional Council offers a wide range of exciting career and employment opportunities throughout the region.  Our vision is to energise the world and our mission is to feed, power and build communities.

An exciting opportunity exists for a part time Frontline Service Officer to join Isaac Regional Council's Community Services Directorate based in Nebo. Reporting to the Community Hub Area Leader – East, the position is responsible for providing effective and courteous delivery of library and customer focused functions to the Isaac Region communities.

We are looking for a person who is passionate about providing exemplary customer experience and delivering programs. Duties will include (but not limited to):

Library

• Develop, lead and deliver lifelong learning programs and activities
• Undertake library resource loans, reference queries using library management system
• Contribute to the daily operations of a library

Customer Services

• Managing incoming calls and customer service inquiries
• Identifying and fulfilling customer needs to achieve satisfaction
• Handling complaints, providing appropriate solutions and alternatives

The successful candidate will have:

• Demonstrated experience in the delivery of high-level customer service and/or library services.
• Demonstrated experience in developing and delivering lifelong learning programs/events
• High level experience and knowledge of Microsoft Office suite.
• Experience in using technology
• Ability to work as a team and autonomously
• Blue Card from the Commission for Children, Young People and Child Guardian, or ability to obtain prior to commencement.

As a progressive employer of choice, we acknowledge that flexible work arrangements, employee benefits and workplace recognition is important to our people and we strive to deliver a team culture where staff feel valued and accommodated. Included in this position are the work/life balance and job share opportunities that may be considered for the suitable candidate. Now is the time to join this team!

For this position we offer:

• Salary $41.88 - $45.99 per hour
• Normally 32 hours per fortnight;
• 5 weeks annual leave pro rata @ 17.5% loading;
• Up to 14.5% super in accordance with IRC’s Certified Agreement.

For more details on these positions contact the Community Hub Area Leader during business hours. Leanne Hardie on: (07) 4846 3145 / Email [email protected].

BEFORE YOU APPLY - ensure to visit https://www.isaac.qld.gov.au/careers to review the position description on Isaac Regional Council’s website, as it may contain details relevant to the application questions.

How to Apply:
To apply, please submit your application online, including the following:

• Cover Letter: A cover letter addressing the Selection Criteria outlined in the Position Description. Describe how your skills and experience align with the requirements of the role. Provide specific examples from your past experiences that demonstrate your suitability for the position.
• Resume: A resume capturing your employment history, qualifications, and details of two referees. The most appropriate referees are your present supervisor or your immediate past supervisor that is relevant to the role advertised.

Applications Close: Wednesday 21 October 2026

Isaac Regional Council has the right to commence the recruitment process prior to the closing date

Isaac Regional Council is an equal opportunity employer. Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers are encouraged to apply. Only people with the right to work in Australia may apply for this position.