Member Engagement Officer

Job no: 495512
Work type: Permanent Full Time
Location: Penrith
Categories: Administration & Office Support, Aquatics and Leisure
Salary: $61,061 per annum plus 12% superannuation
 

Member Engagement Officer

Are you someone who thrives on connecting with others, enjoys problem solving and takes pride in delivering exceptional customer service? If so we'd love to hear from you!

Available Opportunities

We currently have one Permanent Full Time position available to join our Member Engagement Team.

The role is 38 hours per week across the operational needs of the business, which may require weekend work.

What we offer you

• Salary: $61,061.00 per annum plus 12% superannuation
• Working Location: Ripples Leisure Centre, St Marys, Ripples Penrith and St Clair Leisure Centre
• Free gym and aquatics memberships at Ripples St Marys and Penrith
• Access to Fitness Passport
• Generous leave entitlements including Health & Wellbeing Leave
• Access to wellbeing programs and Employee Assistance programs
• Ongoing training and career development opportunities

Here's what you'll be up to.....

• Welcoming and support members providing friendly and reliable customer service
• Answering questions about memberships, classes, facilities, timetables, and prices - both in person and over the phone and email.
• Processing class bookings, court hire, swim sessions, memberships and handling payments accurately.
• Dealing calmly and professionally with complaints or issues, finding solutions, and knowing when to escalate.
• Promoting offers, classes, events or membership options that suit customer needs.
• Updating customer records, maintaining booking systems, and basic reporting.
• Working closely with other departments to ensure a consistent and positive experience at the centre.

Who we are (And why you'll love us)

Penrith is a city on the rise, and our Aquatics and Leisure team is at the heart of promoting health, wellbeing and connection. At Council we believe in challenge, growth, support and impact - and we see it in action everyday.

You'll join a team that values collaboration, safety and professional development, and you will have access to benefits that make work less like .......work.

Check out our Position Description to learn more about this role. 

What are we looking for?

• Enjoys working in a supportive team environment and contributing to team goals.
• Demonstrates respect, accountability and innovation and is motivated to make a positive impact in our diverse community.
• A valid NSW Working with Children Check
• First Aid Certificate.

The must-know bits

You will be required to undertake employment checks, which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration and/or a Functional Test, as relevant to the position for which you have applied.

Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council, for review, to progress through the recruitment process.

Ready to make work feel less like… work?

If you’re nodding along and already picturing your first day, submit your application by hitting ‘Apply Now’.

In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (outlined in the position description) as a part of their application. Applicants who do not meet the essential criteria will not be considered.

We’ve got an opportunity, you’ve got talent… Let’s talk.

For more information, contact Lisa Galvin, [email protected] 

Applicants must have the right to live and work in Australia to apply for this position.

Council is a Child Safe Organisation. For more information about this, please see our website.

At Penrith City Council, we believe the best of both worlds means embracing the unique perspectives, backgrounds and experiences that make our City and our organisation vibrant. We are committed to building a workplace where everyone feels valued, respected and supported and welcome applicants from people of all backgrounds, abilities and identities. 

Position description

Advertised: 12 Feb 2026 AUS Eastern Daylight Time
Applications close: 18 Feb 2026 AUS Eastern Daylight Time