Job Vacancy 26/43 - Customer Services Officer (Re-advertised)

Job Vacancy 26/43 - Customer Services Officer (Re-advertised)

Published on 28 August 2026

Burdekin Shire Council is seeking applications for a permanent full-time Customer Services Officer to join our Customer Services team. This role operates on a rotational basis across both the Customer Contact Centre and Front Counter, providing accurate, responsive, and professional service to both internal and external customers.

About the Role
As the first point of contact for Council, the Customer Services Officer plays a critical role in delivering a positive customer experience and upholding Council's commitment to excellence in service delivery.

We are seeking a motivated and customer-focused professional who is passionate about helping people, solving problems, and building positive relationships with our community. You will demonstrate a genuine commitment to delivering exceptional customer service and take pride in providing positive, professional experiences through every customer interaction.

What You'll Bring

• A professional, friendly, and customer-centric approach
• A genuine passion for delivering outstanding customer service
• Excellent verbal and written communication skills
• Strong problem-solving abilities and sound judgement
• High attention to detail and accuracy
• The ability to remain calm and professional in a busy environment
• A collaborative team mindset with the ability to work independently when required
• Proven ability to work collaboratively as an active team participant while contributing positively to team performance and outcomes
• Proven experience in a customer service environment is highly regarded

Key Responsibilities
In this role, you will:

• Provide exceptional customer service as the first point of contact for Council's internal and external customers
• Engage constructively in coaching, one-on-one meetings, and team activities, contributing to team objectives and taking responsibility for personal performance and development.
• Respond professionally and accurately to enquiries via telephone, email, and face-to-face interactions
• Process and manage customer requests through Council's Customer Request Management System (CRM)
• Ensure customer enquiries and service requests are resolved efficiently and within established service standards
• Build positive relationships with customers through respectful, empathetic, and solution-focused communication
• Assist customers with Council applications, permits, registrations, and payments, ensuring accuracy and compliance with relevant procedures
• Undertake receipting functions including cash and EFTPOS transactions with a high degree of accuracy and accountability
• Identify and escalate issues that may impact customer service outcomes or operational effectiveness
• Contribute to a welcoming, professional, and inclusive customer service environment
• Maintain confidentiality and accuracy when handling customer information and documentation

Why Join Us?
This is an exciting opportunity to be part of a dedicated team that values professionalism, collaboration, continuous improvement, and exceptional customer service. You will play a key role in creating positive experiences for our community while contributing to the delivery of high-quality Council services.
If you are committed to delivering outstanding service and enjoy making a positive difference in every customer interaction, we encourage you to apply.

Why work for us?

• 9-day fortnight (72.5hrs fortnight)
• Up to 12% Employer Superannuation with ability to salary sacrifice employee contribution.
• 5 weeks Annual Leave per year
• 13 weeks Long Service Leave after 10 years’ service – pro rata available after 7 years
• Salary Packaging available
• Supportive and motivating team
• Active Social Club
• Fitness Passport Program
• Flexible work arrangements
• Relaxed lifestyle, boating, fishing, sports facilities, private and public schooling options up to Grade 12, cultural venues and events and all of this situated in a thriving agricultural community only an hour away from Townsville or two hours from the magical Whitsundays.

All applicants should familiarise themselves with the entire position description.

The commencing salary for this position is between $78,327 and $86,797 per annum, depending on the successful applicant’s skills and experience.

Application packages are available from the People & Culture Office on (07) 4783 9800 or you can download the application package using the following link.

• Application Package(PDF, 184KB)

Applications for 26/35 – Customer Services Officer (Re-advertised) should include:

• A cover letter
• A current resume
• Statements addressing the selection criteria
• Copies of relevant qualifications and licences

Previous applications received for this vacancy will be considered as part of this recruitment process. Applicants are welcome to submit updated information if they wish to do so.

Applications can be submitted using one of the following methods:

• Email – [email protected]
• Mail – Confidential Application No. 26/35, PO Box 974, Ayr Qld 4807

Applications close on Monday, 14 September 2026 at 9:00am. Word or PDF format is preferable.

For further information please contact the Customer Service Centre Coordinator – Raena Knutt on (07) 4783 9800.

Council is committed to an inclusive recruitment process. If you require any reasonable adjustments or assistance to participate in the application or selection process, please contact People and Culture on (07) 4783 9800 so arrangements can be made.