Customer Service Officer

Customer Service Officer

Corporate Services | Customer Service

Location: Rockingham, WA

Closing date: 04/09/2026

Permanent
Full-time (38 hours per week)

Are you passionate about helping people and thrive in a fast-paced environment? We’re looking for a dynamic and friendly Customer Service Officer to join our team—someone who’s just as comfortable on the phone as they are face-to-face.

The City of Rockingham is an award winning local government located 40km south of the Perth CBD and is known as the place where the coast comes to life.  One of the fastest growing local governments in the south metropolitan area, we are responsible for the provision and delivery of high quality services, facilities and events that meet or exceed community expectations.  Providing a safe and healthy workplace for our employees is important to us and we are committed to employing team members who share the City’s Values of Recognition, Ethics, Service, Professional Development, Empowerment, Communication and Teamwork – RESPECT. These Values are incorporated into all aspects of employment at the City.

The primary focus of this role is to provide customer service in our telephone contact centre where you will be the first point of contact for a diverse range of enquiries, you will offer advice and appropriate solutions by applying your active listening skills and genuinely understanding what our customers want.  You will also provide an efficient and effective cashier service, processing payments made over the counter, online and via mail. 

The following selection criteria must be addressed in the online application process:

• Excellent communication skills—both verbal and written
• Ability to multitask and stay calm under pressure
• Previous experience in customer service (contact centre or face-to-face) preferred
• Tech-savvy with basic computer skills and a willingness to learn new systems

We are offering a salary of $77,854 per annum for this position as well as the following benefits:

• 12% superannuation with the option to co-contribute up to a further 5%
• A variety of health and wellbeing programs - physical health reimbursement subsidy payment of up to $200 per annum, free flu vaccinations, free skin cancer checks, mental health programs and Employee Assistance Provider (EAP) services
• Flexible working arrangements, including rostered days off and two additional paid days of absence per annum
• A culture of learning with training/development opportunities, including paid study leave and study fees
• Salary packaging opportunities for motor vehicles, etc.

An information pack, including the position description, is available on our website. Applications must be submitted by 4pm, Friday 4 September 2026.

Applications for this position are open until the City determines that a suitable pool of candidates exists.  This means the vacancy may close without notice, so if you are interested in the position, we highly recommend you apply as soon as possible.

This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.

If you identify as a person with disability and require adjustments throughout the recruitment and selection process please contact the Recruitment Team via email at [email protected] or phone 08 9528 0333. We’re happy to discuss options to assist you e.g. we can provide alternate formats for application forms, or alternate methods of applying. 

The City of Rockingham encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.

Attachments:
- Information Pack - Customer Service Officer - Aug 2026.pdf
- Interview Access Information.pdf