Library & Customer Service Officer - Casual Positions Available

Library & Customer Service Officer - Casual Positions Available

Applications closing on 06 September 2026, 11:45 PM

• Reference NumberSF/5523
• Job TypeCasual
• PackageBand 4 plus 12% Superannuation
• Position DescriptionPosition-Description-Job-191-Library-Customer-Service-Officer-April-2023.pdf(PDF, 1MB)
• Casual Positions available
• Band 4 plus 12% superannuation
• 3 - 5 days a week
• Work across Alexandra, Yea and Kinglake Library and Customer Service Centres.

Make a significant difference in our community!

Do you love working with the community, and delivering quality services and programs? Murrindindi Shire Council is seeking two casual Library and Customer Services officer to join the team.

About this opportunity

We have Band 4 casual positions, providing relief in Library and Customer Services (including call centre) across Murrindindi Shire Council. The successful applicants will be experienced in the delivery of exceptional customer service. They will also have good communication skills, be a positive and flexible team player, and experienced with using computers and various software packages. Ideally, the successful applicant will have experience in and delivering customer service.

They will also have good communication skills, be a positive and flexible team player, and experienced with using computers and various software packages. Ideally, the successful applicant will have experience in and delivering customer service.

What you will bring

By joining our team, you will bring the following:

• Excellent customer service skills and experience, and proven experience in working positively and collaboratively as part of an effective customer-facing team (experience in customer or library services or in local government would be highly regarded)
•  Well-developed interpersonal skills and the ability to deal professionally and efficiently with customers.
•  Well-developed communication skills including ability to present to small groups.
•  Proven ability to think and act quickly and exercise good judgment and ability to perform well under pressure during busy periods.
• Sound administrative skills, including experience across a range of software and IT systems, including Microsoft Office Suite, cash handling skills and experience

What we offer

Murrindindi Shire is situated on Melbourne's peri-urban fringe and encompasses the charming rural townships of Alexandra, Eildon, Kinglake, Marysville and Yea. The Shire benefits from great natural beauty and tourist attractions such as Lake Eildon, picturesque national parks, the Great Victorian Rail Trail and access to Victoria's snowfields. We are located within proximity to Melbourne, a lovely 60 to 90 minute drive from Melbourne, depending on your route.

We offer an inclusive and flexible work environment within a supportive team along with ongoing professional development and a range of employee benefits designed to promote a positive work/life balance.

How to apply

For more information about the role, or to discuss any further questions, contact Melanie Ravary Coordinator Customer Service at (03) 5772 0333 or via email at [email protected]

Applications should contain a cover letter and resume and address the key selection criteria set out in the Position Description. Please note, applications that do not address the selection criteria may not be considered.

You can submit your application and any accompanying attachments:

• online – you will receive an email notification confirming your submission or
• by email to [email protected]

Applications close at 11.45 pm on Sunday 6 September 2026

Conditions of employment are in accordance with the Murrindindi Shire Council’s Enterprise Agreement.  It is also a condition of employment that the successful applicant:

• Provides evidence of eligibility to work in Australia.
• Undertakes a Police Check and, where applicable to the role, (refer Position Description) provides a current Working with Children Check.
• Ability to travel to different work sites within the Murrindindi Shire, such as a current Victorian Driver’s licence