Service Desk Analyst

Job No: 1044, 1510

Location: Dalby

Fixed Term 3 Years, Full Time

Fixed Term to October 2026, Full Time

Western Downs Regional Council has been awarded the Queensland Large

Employer of the Year for the Darling Downs South West Region for 2019,

2021, 2022, 2023 and 2024.

Be part of a team that make a real difference within the communities we

serve. Our mission drives us, and we want you to be part of the journey.

Experience Western Downs It's the people that make it

The Opportunity

This is for two fixed-term appointments, one position is fixed term for 3 years

until December 2028, the second position is fixed term until October 2026.

The Service Desk Analyst is responsible for providing a first point of contact

and initial point of resolution for technical requests in the use of a wide range

of software and hardware, systems and products and services utilised

throughout the Council. You will also resolve specific customer problems

through effective questioning, negotiation and conflict management to ensurecustomer satisfaction and a quality service is provided to departmental

clients.

About Yourself

A person in this position will need to hold a relevant ICT Certificate or Degree

in a related OR be able to demonstrate equivalent related experience.

It is also highly desirable for the successful candidate to have:

(1) (2) ITIL V3 Foundation Certificate; and

Minimum of two (2) years' experience in a similar role.

The Benefits of Working for WDRC:

Work / life balance

We understand the importance of balance. Enjoy flexible work arrangements

and wellness programs designed to keep you at your best.

Superannuation

In addition to your annual salary, Council will contribute twelve (12) per cent,

including the superannuation guarantee contribution.

Growth Opportunities

We invest in your growth. Whether it’s skill development, mentorship, or

career advancement, we’ve got you covered.

Access to Corporate Health Plan

Take care of yourself and join one of our Corporate Health Plans to improve

life.

Health & Wellbeing program and Mental Health Support

Change your lifestyle and live better with healthy ideas. Be your best possible

self with provided support and information.

Access to free Employee Assistance Program & confidential

counselling

Reach out to someone confidentially if you are experiencing any concerns or

problems.Salary Packaging Available

Restructure your salary to work for you to pay for everyday living expenses

such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel,

Gas and Electricity.

Allowances Available (if applicable)

Allowances such as Locality Allowance may be applicable to your position.

Leave Loading

You will receive 17.5% leave loading on top of your base rate of pay, while

you are on Annual Leave.

Uniforms and PPE

Uniforms and Personal Protective Equipment (PPE) provided.

Job security in a local government position

Feel secure working for an organisation who believes in strong foundations of

respect, balance, communication, teamwork, accountability and leadership.

Relocation Assistance

Relocation assistance of up to $5,000 may be provided to the preferred

candidate if relocating to the Western Downs Region.

Living & Working in the Western Downs:

Experience Western Downs

If you are looking to join an innovative and dynamic company, that

provides staff with a work life balance and opportunities for growth with

state of the art mentoring from professionals within its team, this may be

the role for you. Be part of the community you serve. TOGETHER WE

MAKE A REAL DIFFERENCE.

Applications close at 5.00pm AEST on Monday 12 January 2026Additional Information

The recruitment process may include candidates undergoing a pre-

employment medical including drug and alcohol testing.

WDRC reserves the right to close or withdraw vacancies before the

advertised closing date, or extend the closing date, without prior notice.

How To Apply

To view the position description please click the Job Attachments tab, located

next to the Advertisement tab at the bottom of the page. If you wish to be

considered for the position, click the Apply button and complete your

application as required.