Business Services Officer - Customer Services team

We’re looking for a proactive and dynamic Business Services Officer to join our Customer Services team in Rotorua on a 12-month fixed-term basis. This is a great opportunity for those that are passionate about providing an excellent customer service experience and are adaptable to assist the many functions that exist within our team.   

Come and join us to make a real impact in this fixed term, part time role (30 hours per week) and grow your skills, knowledge and experience while helping people who are important to Toi Moana.?

Te āhuatunga a te tūranga | About the role 

As a Business Services Officer, you’ll be at the forefront of our customer services function, supporting our business by covering incoming calls to our contact centre and collecting sufficient information to pass it along to those that will action it in our organisation.   

While your work will primarily be as part of our wider contact centre team, we need a superstar who can respond to the needs of our business and step into working flexible hours in our Rotorua reception. You will be involved in various administration activities and provide our stakeholders and staff with excellent customer service. You will work closely with many teams across the organisation to respond to various request and support our wider Customer Services team. 

Ō pūmanawa | Your skills and experience

We’re after someone who is:  

• Has previous experience in a admin, reception or call centre environment.  
• Confident working with all types of people.  
• Able to prioritise your work effectively and juggle many thanks at once.  
• Passionate about providing an excellent customer service experience. 
• A natural problem-solver who enjoys helping others.  
• A team player who thrives in a collaborative, supportive environment. 

Ko wai mātou | Who we are

Toi Moana Bay of Plenty Regional Council is responsible for land, air and water as well as public transport and economic development. A major focus of our work involves looking after the environment. We manage the effects of people's use of freshwater, land, air and coastal water. However, we also have a broader responsibility with others for the economic, social and cultural well-being of the regional community.

We are a values-driven organisation, that really cares about our people.  Who you are is important to us and we welcome diversity as an opportunity to grow our teams and are keen to support people of all gender identities, ages, ethnicities, sexual orientations, religions and abilities. We want Toi Moana to be a place where you bring your whole self to work.

Highlights of working with us include:

• Varied and challenging work.
• A supportive and collaborative work environment.
• A competitive remuneration and leave package, including additional paid leave over Christmas/New Year, employer paid insurance, well-being initiatives. 
• A commitment to supporting you grow and develop.

This role is located in our Rotorua office. A competitive salary will be offered to the successful candidate which will be commensurate with relevant experience.   

Me pēhea te tuku tono  | How to Apply

Click APPLY NOW or contact Colin Graham, Customer Services Team Leader on 0800 884 880 for a confidential discussion.

To access a copy of Te Tūranga Mahi (Job Description) please click on the following link or copy and paste it into your web browser: https://shorturl.at/mnRV4

NB: To apply for this job, you must have the legal right to be able to work in New Zealand and also a current, valid driver's licence.

Applications close 5pm, Friday 5 December 2025 and will only be accepted online.