Business Support Officer - Building Services

Why join us?

• Make a Difference: Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our community
• Professional Growth: Elevate your career through a range of Learning and Development opportunities at Palmerston North City Council.
• Benefits: We do more than just pay you a salary too. We have awesome benefits to support you including hybrid working.

About the role

We’re looking for a detail-driven Business Support Officer to join our Building Services team within the Development and Regulatory Group at Palmerston North City Council.

In this busy and varied administrative role, you’ll help provide administrative support for our Building Services function, ensuring building inspections and compliance processes run smoothly and efficiently. You’ll work closely with internal teams, contractors, builders, and the public.

This is a full-time role, 40 hours per week, Monday to Friday for a fixed term of 9 months.

Your focus in this role will include:

• Assisting with booking and managing building inspections and coordinating calls to the Building Services phone line.
• Preparing reports and compiling statistical information for internal use and reporting.
• Supporting document processing, file management, and multiskilling across the team.
• Providing front-line support and timely communication with builders, agents, consultants, and residents.
• Maintaining accurate data in Council systems and supporting continuous process improvement.

About you

You’ll thrive in this role if you’re an organised, adaptable professional who enjoys variety, problem-solving, and contributing to a high-functioning team.

To be successful in this role you will have:

• Strong administrative experience, ideally in a technical, compliance, or customer-facing environment.
• Proven proficiency in Microsoft Office (especially Word, Excel, Outlook).
• Excellent communication and interpersonal skills.
• Strong data entry and attention to detail, with the ability to meet timeframes under pressure.
• A self-motivated approach and the ability to adapt to shifting priorities.
• A willingness to learn internal systems and work collaboratively across teams.
• Familiarity with Authority Altitude or Total Quality Management (TQM) processes is a bonus, but not essential.

About us

Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We’re proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We’re also a future-focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive.

What we offer:

• Competitive salary between $60,671 and $65,947 (pro-rata), plus a 3% Kiwisaver employer contribution (where eligible)
• Long service leave after qualifying periods
• Paid parental leave benefits
• Supportive work environment that values work-life balance
• Onsite café, staff gym and wellness space
• The opportunity to make a real difference in the future of a vibrant, growing city

Applications close: 11.00 pm, Wednesday 3 December 2025

We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.

Job Profile

Please click here to download and view this additional information.