Customer Care and Office Coordinator

About the Role:

We're looking for a proactive and friendly Customer Care and Office Coordinator to manage customer complaints/enquiries and support our Major Projects teams. Based at our Auckland (East Tamaki) depot, you'll be the go-to person for online customer enquiries and complaints coordination, facility maintenance support, front reception and general administrative support.

• Managing the online inbox for Auckland customer enquiries and complaints through to satisfactory resolution
• Supporting major project delivery teams with purchasing, vendor liaison, invoicing and project administration duties
• Liaising with our facilities manager, cleaners, and general maintenance providers to maintain a safe, tidy, and welcoming office environment for our staff, including fire warden duties
• General reception duties including courier, mail and visitor management
• Coordinating office supplies, kitchen needs, and courier services

About You:

• 3+ years’ experience in a customer care or office coordinator/reception role
• Intermediate to Advanced MS Office skills (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills and a proactive mindset for customer interaction
• A team player who thrives in a fast-paced, people-oriented environment
• Strong time management focus and ability to juggle multiple tasks and keep things running smoothly
• Ability to start as soon as possible (would be an advantage)

What’s in it for you?

• Competitive remuneration
• An in-house well-being programme, a peer support network (Kaitiaki) and EAP services
• Life Insurance and group discounted medical insurance
• Commitment to professional growth and development
• A friendly workplace where people are valued and appreciated
• Tailored leadership development in line with our specialised capability framework
• Social club, family-friendly events and discounted gym membership along with various retail discounts.

About us:

Northpower is an electricity and fibre network provider for Whangārei and Kaipara, with more than 60,000 connected customers.
We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements.

We have over 1,400 staff working together across 14 locations to keep the power on and the lights going for our customers.

Be the heart of our office!

Join us as a Customer Care & Office Coordinator, where your people skills and organisational talent keep everything running smoothly. Ready to make a real impact?
Apply now via #REQ1797.

New Zealand work rights are required for the role.
Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.