Customer Service Officer - Multiskilled (Fixed Term)

Are you passionate about making a difference in your community? Do you thrive in a dynamic environment where no two days are the same?

Far North District Council is looking for a dedicated and versatile Customer Service Officer to join our team in Kaitaia for a fixed term from the 19 January 2026 until 18 December 2026. In this role, you’ll be the friendly face that our residents rely on, providing exceptional service across a variety of channels in a front-facing environment. If you have a knack for problem-solving, excellent communication skills, and a commitment to excellence, we want to hear from you!

Te Wero – The Challenge

As a Customer Service Officer – Multiskilled you’ll:

• Provide Exceptional Customer Service: Deliver an outstanding customer service experience to all our customers, ensuring their needs are met with efficiency and care.

• Be the First Point of Contact: Serve as the primary point of contact at our services counter, providing seamless and welcoming interactions for all inquiries.

• Provide Administrative Support: Perform general administrative duties related to the Customer Services Department and the Community & Engagement Group, ensuring smooth operations and effective communication.

• Be involved in Community Engagement: Assist in various community engagement activities, fostering strong relationships and promoting council initiatives.

I ā koe - About You

We’re looking for someone with:

• Customer service experience and/or qualifications.

• Experience in providing varied services from a local authority perspective.

• Excellent interpersonal skills for developing positive relationships.

• High computer literacy.

• Administrative skills and experience.

• A clean driver’s license.

• Knowledge of the local area.

• Ability to connect with diverse communities.

• Proven cash and EFTPOS handling experience.

• Strong organisational and multitasking abilities.

• Enthusiasm and commitment to excellent customer service.

• Strong written and oral communication skills.

• Ability to relate to a wide range of people.                                                                              

• Advanced documentation, report, and workflow writing skills.

• High-level relationship management and customer facilitation skills.

• A commitment to achieving the best outcomes for the community.

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Tā mātou āroha – What We Offer

Far North District Council are proud of our diverse workforce and are committed to maintaining an inclusive workplace where everyone feels valued and respected. We are a progressive and growing council filled with like-minded people who love what they do and are committed to providing superior services to residents and their community.

You will be given all the tools of the trade to hit the ground running.

• Learning & Development plan to ensure your ongoing growth and success within the organisation.

• The salary for this position is Grade 10 within Council's salary structure (Band: $60,889 to $67,654 pro rata per annum) dependent on qualifications and experience, plus Kiwi Saver.

• Free $100,000 life insurance scheme (conditions apply).

• Free Will package, so that if the unexpected happens your family is supported.

We are committed to an inclusive recruitment process that supports access needs to ensure every applicant can participate fully and confidently. This is in line with our Accessibility Policy, supports the Te Tai Tokerau Regional Accessibility Strategy, and upholds the values of mana tangata, manaakitanga, mahi tahi, whanaungatanga and āhurutanga. Please let us know if you have any accessibility needs when making your application.

Creating Great Places, Supporting our People