Customer Relations Officer

Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.  

Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace. 

We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility.

DIRECTORATE:
Business, Growth & Community

CLASSIFICATION:
Grade D

SALARY:
$71,787pa to $83,273 pa + 12% employer contribution to superannuation

REPORTING TO:
Coordinator People & Systems

EMPLOYMENT TYPE:
Permanent Full Time

THE POSITION:
To provide customer service excellence across our multi‑channel environment (face-to-face, contact centre and the online customer). You will consistently interpret and apply Council policy and legislation, resolve complex enquiries through accurate processing, decision making and continuous improvement.