Records Administration Officer

Croydon Shire Council is seeking a well-organised and proactive Records Administration Officerto manage Council’s records and information systems, while delivering high-level customer service and administrative support. This is a key frontline role involving reception duties, document management, and community services through the Queensland Government Agent Program (QGAP).

If you have strong attention to detail, enjoy a structured work environment, and are passionate about service excellence—we’d love to hear from you.

The Position

The Records Administration Officer is responsible for coordinating and maintaining Council’s Records Management System in compliance with relevant legislation, standards, and internal policies. The role supports the Leadership Team through reliable records advice and efficient administrative services.

In addition to records responsibilities, the role provides front counter reception and customer service, assists with compiling correspondence and reports, and delivers QGAP services to the Croydon community.

This is a vital, community-facing role suited to someone with a background in administration, records management, or public service who values both structure and variety in their day-to-day work.

Key Responsibilities

• Maintain and manage Council’s records in accordance with policies and legislative requirements
• Advise management on compliance with records standards, including Queensland State Archives
• Deliver excellent customer service at the front counter and over the phone
• Provide administrative support including the preparation of reports, manuals, procedures and templates
• Deliver Queensland Government Agent Program (QGAP) services to the public
• Support internal departments with document control and record-keeping processes

Skills & Experience Required

• Qualifications and/or experience in Records Management or Administration
• High level of computing skills, including experience with Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to build and maintain positive relationships with staff and community members
• Strong time management skills, attention to detail, and ability to work in a team
• Experience with local government records systems or QGAP services (desirable)

How to Apply

Applications must include:

• A covering letter outlining your suitability for the role
• Your current resume
• At least two referees

Submit your application via:
Email: [email protected]
In person: Croydon Shire Council Administration Office, 63 Samwell Street, Croydon QLD 4871

For more information about the position, contact Stephen Frost, Acting Director of Corporate Services, on (07) 4748 7100 or email [email protected].