Lead the service team. Drive performance. Make your mark.
Our client is a franchised parts & service dealer working with premium truck brands.
This is your opportunity to step into a Service Manager role where you’ll have real influence over how the service department operates, performs, and grows.
We’re looking for a strong service leader who understands truck or heavy vehicle service & workshops and is ready to take ownership of results. You’ll lead the service department through bringing structure, accountability, and momentum to the department.
If you’re someone who enjoys improving processes, leading people, and delivering great outcomes for customers — this role is built for you.
What You’ll Be Doing- Lead, develop, and drive the performance of the Service Department
- Manage workshop operations, ensuring productivity, quality, and safety standards are met
- Drive service department profitability through effective labour management, pricing, and cost control
- Ensure high standards of customer service and act as an escalation point for key customer issues
- Build strong relationships with fleet and key account customers
- Monitor KPIs, job costing, turnaround times, and workflow efficiency
- Lead and develop service administration function to ensure accurate job management, invoicing, and warranty processes
- Identify opportunities to grow service revenue and improve processes
What we are looking for
You’re an experienced service or workshop leader who enjoys being accountable for outcomes and motivating others to perform at their best.
You’ll bring:
- Proven experience in a Service Manager, Workshop Manager, or similar role
- Background in truck, heavy vehicle, or automotive service environments
- Strong, proven leadership skills
- Solid commercial skills with and understanding of workshop operations, labour efficiency, and job costing
- Excellent customer relationship and problem-solving skills
Bonus points if you have:
- A trade background or strong technical understanding of heavy vehicles
- Experience with fleet customers or dealer/OEM service operations
Why Join Us?- A role where you can genuinely shape how the service department runs
- Autonomy to make changes and drive improvements
- A stable, well-established business with a strong reputation
- Competitive salary package based on experience
- Company vehicle
Ready to Take the Lead?If you’re looking for a role where your leadership, experience, and ideas will be valued — we’d like to hear from you.
About ShortlistPro. ShortlistPro is job posting and candidate screening service provided by Jigsaw Staffing Limited.
For more information, please visit www.shortlistpro.co.nz
