Family Services Officer

Multiple Full Time positions:

1 x Full Time, Permanent
1 x Full Time, Parental leave cover until June 30th 2027

Band 5 - Salary Range $78,646.58 - $90,563.24 pa + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

The Family Services Officer reports to the Family Services Team Leader and sits within the broader Community Care and Active Living business unit.

This role supports the delivery of Council’s Strengthening Families program, providing outreach support to children, young people and their families with a focus on enhancing parenting capacity and skills, parent-child relationships, child development, and social connectedness.

Working within the Best Interest Case Practise Model, you will develop and maintain effective working relationships with a diverse range of stakeholders including schools, local community agencies and organisations in the delivery of family supports.

Key Responsibilities

• Provision of support to meet the needs of children, young people, and their family within the Best Interest Case Practise Model, including comprehensive assessments of presenting risks and needs, holistic case management, information and advocacy.
• Actively engage families in the development and implementation of action plans and regular reviews to ensure identified goals and outcomes are achieved, including making appropriate referrals to allied health or community services.
• Utilising a strengths-based approach, provide case management support to meet the needs of children, young people and their family, including parenting skills enhancement, modelling appropriate strategies, and routine setting. 
• Ensure activities are undertaken in accordance with relevant legislation and funding agreement policies and guidelines, including consulting with or making reports to Child Protection. 
• Participate and/or assist in service development activities and projects, including continuous improvement initiatives.
• Maintain effective client records via an electronic client management system and complete individual Key Performance Indicators and reporting requirements within set timeframes.
• Develop and maintain effective working relationships with a diverse range of stakeholders including

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Experience working within the family and parenting support sector through a client case management model.
• Tertiary qualifications such as social work, welfare work or other relevant human services degree or a lesser formal qualification with relevant experience working in the family and parenting support sector.
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year*
• 5 weeks annual leave*
• Genuine Flexible work options
• Extensive Career Development & Leadership Programs
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)* 
• 3 weeks Paid Secondary Carer Leave*
• Wellbeing initiatives

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment. 

How To Apply

If you require further information about the position, please contact Lorna Tornquist, Family Services Team Leader on 9747 7183.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. 

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

 Applications close 11:59pm Monday 7 September 2026