Aquatic Programs Coordinator

Job no: 495923
Categories: Government and Defence, Sport and Recreation
 

• Permanent Full Time Position
• Salary from $81,501 + Superannuation
• Located at Monash Councils Aquatic Centres in Glen Waverley, Oakleigh & Clayton
• Applications close 9 March 2026

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.

Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash prides itself on an inclusive and diverse working environment, encouraging members to ‘Participate Their Way’ and providing services for all members of our community.

Are you passionate about aquatics, community sport and creating programs that genuinely make a difference?
Do you thrive on leading teams, driving participation and turning great ideas into well-run programs?

Active Monash is seeking an Aquatic Programs Coordinator to lead the marketing, promotion and delivery of our aquatic programs across our three facilities - Monash Aquatic & Recreation Centre (MARC), Clayton Aquatics and Health Club (CAHC) and Oakleigh Recreation Centre (ORC).

About the Position

This is a hands-on leadership role where you'll combine sales, community engagement and people leadership to grow participation and deliver high-quality aquatic experiences for our community.

Reporting to the Area Manager Aquatics, you’ll be responsible for the success of a diverse range of aquatic programs, including:

• Enrolments and account management for our Learn to Swim Program
• Attendant Support Initiative
• Holiday programs and activities
• Birthday parties, facility hire and special events
• Community engagement initiatives and promotions

You’ll lead and support Aquatic Membership Consultants, Recreation Leaders, Attendant Support Workers and support staff, while also being actively involved in sales, reporting and continuous improvement.

Key responsibilities

• Lead the marketing, promotion and sales of aquatic programs across three sites
• Actively drive membership growth and sales conversion
• Coordinate facility bookings, invoicing and program administration
• Analyse and report on sales performance, participation and trends
• Recruit, train, supervise and roster Aquatic Programs staff
• Maintain high standards of customer service and safety
• Build strong relationships with schools, community groups and community stakeholders
• Contribute to budgets, reports and business planning for the Aquatic Programs unit

About you

You’re an organised, people-focused leader who is comfortable balancing strategy with day-to-day operations. You bring:

• Proven experience in sales, marketing and/or aquatic or leisure environments
• Demonstrated ability to lead, coach and motivate teams
• Strong customer service, communication and stakeholder engagement skills
• Experience working towards targets in a competitive environment
• Sound administrative, reporting and data management skills
• Confidence handling issues, complaints and operational challenges

Requirements

Essential

• Relevant tertiary qualifications and/or significant experience in sales, marketing or the leisure industry
• Working with Children Check (or willingness to obtain)
• Level 2 First Aid & CPR (or willingness to obtain)
• Satisfactory National Police Check
• Other pre-employment checks may be required depending on the role requirements.

Desirable

• AUSTSWIM Teacher of Water Safety
• Current Lifeguard Certificate
• Victorian Driver’s Licence

Benefits

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities

Apply for this amazing opportunity

Submit your application to Mandy Walker, Area Manager Aquatics, addressing the Key Selection Criteria, along with your resume.

Applications close Monday 9 March 2026 at 11.55pm.

If you would like to discuss this role further or have any enquiries, please contact Mandy Walker on 9265 4818 or at [email protected]

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email [email protected]

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse

Position Description

Advertised: 10 Feb 2026 AUS Eastern Daylight Time
Applications close: 09 Mar 2026 AUS Eastern Daylight Time