Customer Support Partner

About Council

Southland District Council is responsible for 11% of New Zealand's land area, including the beautiful Fiordland and Rakiura/Stewart Island. We manage everything from roads and water to parks, facilities and the social, cultural, economic and environmental wellbeing of more than 30 diverse communities.

Council is navigating a period of significant change across the local government sector, with major reforms and shifts in key legislation shaping our future. This environment calls for innovation, strong partnerships, and the agility to adapt, while continuing to deliver exceptional customer experiences and meaningful outcomes for our communities.

With a team of 200+ people across Invercargill and seven district offices, we're committed to leading through change and strengthening the services that matter most to our communities.

About the role

We have an opportunity for a customer services superstar to join our customer support team. This role includes a mixture of call centre, email and reception customer service duties, working with the support of a large team. This is a part-time role for 32 hours per week, we are open to negotiating working days with the successful applicant.

Your responsibilities include (but are not limited to):

• welcome customers, staff and visitors and resolve queries wherever possible at first point of contact
• keep abreast of common and topical Council information and processes in order to inform and help customers
• customer support administration duties as required
• promote Council's online services and new technologies

To be successful in this role you will:

• have previous experience in a customer services or customer facing position
• project a warm, welcoming persona with a positive attitude and passion for delivering exceptional customer service
• have excellent attention to detail, with a focus on thoroughness and accuracy
• have the ability to learn and retain new information and systems quickly
• be able to remain calm, constructive and understanding when handling difficult customers and complaints

What's in it for you?

This is a part-time opportunity with hours to suit your lifestyle. The breadth and variety of tasks in this role offer a rewarding opportunity for someone who enjoys diverse, meaningful work and thrives in a dynamic environment. As the front-line face of Council, you will play a key role in delivering excellent service to our community.

We invest in our people through development opportunities, competitive market‑aligned remuneration and a supportive environment that encourages personal growth.

If you're up for the challenge then please follow the link to download a job description and apply online today.

Applications close 6 March 2026