The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
Help Desk Officer
The City of Joondalup is looking for a motivated individual to join its busy IT Service Desk. This is an excellent opportunity for someone looking to develop their career in a professional, collaborative environment whilst working with modern technologies and supporting critical business operations. You'll be working as part of a supportive IT team that values knowledge-sharing, professional development, and delivering high-quality customer-focused services.
This hands-on role involves providing Level 1 IT support for on-site and remote staff, including triaging requests, troubleshooting technical issues, and maintaining accurate service desk records. You’ll configure and manage end-user devices, assist with IT asset management, create simple documentation, and support projects as needed. Key technical skills include Windows 11, Microsoft 365 administration, Active Directory, and basic networking.
Applicants need to provide a covering letter addressing the following key criteria:
Experience with local government systems and business processes, while not essential, would be highly regarded.
For further information, please contact Phil Edwards, IT Service Desk Team Leader on 9400 1234.
To apply, please click on the "Apply" button above, and submit your resume and a brief covering letter online, addressing your knowledge and experience relevant to the role. Applications close at 11.55pm on Wednesday 28 January 2026.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
JAMES PEARSON
Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.
Monthly based
City of Joondalup, Western Australia, Australia
City of Joondalup, Western Australia, Australia
