Senior ICT Systems Officer

Working closely with the Network and Systems Administrator, you will provide high-level technical support and take ownership of key ICT systems, including Microsoft Intune, Azure technologies, and backup solutions. You will proactively drive service delivery through efficient ticket management, problem solving, automation, and mentoring frontline IT support staff.

Job Description

View a full Position Description on Council's website

Make a difference in your organisation
Yass Valley Council is seeking an experienced, customer-focused Senior ICT Systems Officer to join our Information and Communication Technology team. This is an exciting opportunity for an IT professional who thrives on solving complex technical challenges, supporting people, and ensuring the delivery of reliable, secure technology services across Council.

About the role
Your key responsibilities will include:

• Managing and continuously improving delegated ICT systems, including Intune, Azure, and backups.
• Leading complex ticket resolution and mentoring frontline ICT support staff.
• Monitoring ticket trends to identify recurring issues and implement proactive, long-term solutions.
• Developing scripts and automations to improve efficiency and reduce manual work.
• Delivering a high-quality customer experience and keeping users informed.
• Prioritising competing tasks effectively to meet agreed timeframes.
• Enhancing the team’s IT service management practices, documentation and knowledge sharing.
• Assisting with business analysis, requirements gathering and process improvement.

About you
You are an experienced ICT support professional with strong technical troubleshooting skills and a customer-focused approach. You are comfortable working independently, managing competing priorities and communicating technical information clearly to non-technical users.

To be successful you will bring:

• A Relevant ICT qualification and/or demonstrated experience in a similar senior technical support or systems administration role.
• Practical experience administering Microsoft 365, Intune, Azure, identity and backup technologies.
• Strong troubleshooting skills and experience managing complex incidents through an IT service management system such as Jira.
• Demonstrated ability to identify recurring problems and implement proactive, sustainable solutions.
• Experience developing scripts and automations using tools such as PowerShell.
• Strong customer service, communication, time management and prioritisation skills.
• Ability to mentor frontline ICT support staff and work collaboratively within a small ICT team.
• A current and clean driver licence.
• Local government experience or familiarity with council systems and processes.

Why join Us
At Yass Valley Council, you'll have the opportunity to use your ICT expertise to support services that make a real difference.

We offer:

• A supportive and collaborative ICT team.
• Opportunities for professional development and ongoing learning.
• Access to Council employee benefits and wellbeing initiatives.
• A diverse and inclusive workplace.
• The opportunity to contribute to meaningful technology projects and service improvements.

Renumeration 
Full time employment, working 70 hours across a 9-day fortnight. Salary from $79,939 to $86,334 per year + 12 % super, depending on skills, experience and qualifications in accordance with Council's Salary System and the Local Government State Award.

How to Apply
If you are ready to make a significant impact on a growing community and enhance your lifestyle, apply now to join the Yass Valley Council team.

Simply upload your resume and a cover letter outlining how you will achieve the key requirements of the role. Answer the pre-employment questions in the online Application Form and you’re done!

Candidates will be short listed and may be interviewed before the application closing date. 

For help with your application, contact HR on (02) 6226 9251.
For specific role questions, contact Fuad Baloch, Head of Information & Technology Communication on (02) 6226 1477

Eligibility Requirements
To apply for this position, Applicants must have the right to work in Australia and pass relevant pre-employment checks.

Yass Valley Council is an Equal Employment Opportunity, welcoming applicants from all backgrounds and communities.
Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

The Welcome Experience
The Welcome Experience is a free service for workers and their families who are considering moving to or have moved to regional NSW. Local Connectors make moving easier by helping you find a home, schools, childcare, job opportunities for your partner, and connections within the community. Learn more at https://www.nsw.gov.au/regional-and-primary-industries/makethemove/welcome-experience