Visitors Services Officer

Love Where You Live? Share It with the World.

Join Us as a Visitor Services Officer

Wangaratta, VIC | Permanent Part Time (18 hours per week) | $33.34 per hour + super 

Are you passionate about helping people discover new places and experiences? Do you love sharing everything that makes our region so special?

We’re looking for an energetic, outgoing, and customer-focused person to join our Visitor Services Team—a frontline crew that helps turn travellers into raving fans of the Rural City of Wangaratta.

As a Visitor Services Officer, you’ll be the friendly, knowledgeable face welcoming people to our region and helping them explore the best it has to offer—from iconic attractions and scenic spots to local events, accommodation, and hidden gems.

About the Role

Our Visitor Services Team delivers vital information and inspiration to the thousands of people who visit our area each year. You'll provide assistance at key locations including the Ned Kelly Glenrowan Hub, the Wangaratta Visitor Kiosk, and at off-site venues, events, and exhibitions.

You’ll play a key role in:

• Greeting visitors and offering tailored travel advice
• Promoting regional attractions, events, and tourism experiences
• Providing operational and administrative support at visitor centres and activations
• Supporting events, setting up displays, and maintaining promotional materials
• Helping showcase everything that makes our region unique

Why You’ll Love This Role

• Make a Real Impact: Help travellers experience our region at its best
• Diverse, Dynamic Work: From visitor centres to events—no two days are the same
• Work With Purpose: Support local tourism and regional promotion
• Be Part of a Team That Values You: Work in a supportive, enthusiastic environment
• Perfect for People Who Love People: If you’re a natural host and enjoy sharing local knowledge, this is your dream role

What We’re Looking For

• A friendly, approachable, and professional communicator
• A genuine passion for our region and helping others discover it
• Strong customer service skills and a solutions-focused mindset
• Ability to work independently and as part of a team
• Confidence using digital systems and handling admin tasks
• Flexibility to work across locations and be available on weekends/public holidays

Your Local Knowledge Could Be Your Superpower

Whether you’re from Glenrowan, Wangaratta, or anywhere nearby—your insights could make someone’s trip unforgettable. We’ll provide the tools and training; you bring the passion and personality.

Ready to Inspire Adventure?

If you’re excited to promote our region and help visitors, make the most of their stay, we’d love to hear from you.

Apply now and turn your passion for people and place into a rewarding role.

Why Work for Rural City of Wangaratta?

Joining our team comes with a variety of exciting benefits, including:

• Inclusive, supportive, and nurturing work environment
• Ongoing training and professional development opportunities to help you achieve your career goals
• Corporate benefits, including flu injections and reduced gym memberships
• Employee Assistance Program (EAP) for mental health and wellbeing support
• Paid Parental Leave
• Option to purchase additional annual leave for permanent full-time and part-time employees

For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au For further enquiries, please contact Janine Rolles, Economic Development Coordinator - [email protected]

Applications close at 3pm on Monday, 23 February 2026.

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

Ready to Apply?

• To submit your application, please include:
• A short cover letter outlining your interest in the role
• Your current resume with at least two referees
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licences