Customer Service Officer Casual

Casual Customer Service Officer

• Salary per hour
  • Monday – Friday: $46.38 (includes casual loading)
  • Saturday: $50.09 (includes casual loading)
  • Sunday: $51.95 (includes casual loading)
• Plus up to 14.5% superannuation (conditions apply)
• Located at Craigie Leisure Centre
• Ref No: 26-097

About Us

Craigie Leisure Centre is one of Western Australia’s largest and most dynamic multi-purpose leisure destinations, proudly operated by the City of Joondalup. Renowned for its modern facilities and exceptional programs, the Centre offers a wide range of fitness, aquatic, sports, and family recreation services. We are committed to creating outstanding experiences for our community and are seeking an enthusiastic, customer-focused individuals to join our team as a Customer Service Officer.

About the Position

We're looking for friendly, customer-focused people who enjoy connecting with others and thrive in a busy environment.

In this role, you'll assist customers with enquiries, feedback and requests, and play an important role in promoting our programs and services, helping to increase participation and engagement, while providing efficient and accurate administrative support.

To be successful, you will have a proven ability to deliver exceptional customer service, strong communication and interpersonal skills, and the capacity to manage a variety of administrative tasks with accuracy and attention to detail. No two days are the same, so you will be a flexible team player who thrives in a fast-paced environment and committed to creating positive experiences for our community

Applicants must be available to work a variety of shifts, including mornings, evenings and weekends, between 4:45am and 9:15pm.

How the process works

1. Apply to this ongoing recruitment vacancy.
2. You will receive a confirmation email once your application has been submitted.
3. Should you be shortlisted, you will be invited to attend an interview.

How to apply

Click on the "Apply" button below, and submit your resume and a cover letter with an overview of your knowledge and experience addressing the following:

1. Experience working with customers in leisure, recreation or allied health field in face-to-face environments and over the phone.  
2. Experience in using point of sale systems and promoting products and services.  
3. Ability to contribute to and work effectively as part of a team.

Further information can be obtained by calling Bernice Lehman, Customer Experience Supervisor, on 9400 4613. 

CRAIG LLOYD

Chief Executive Officer

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position. 

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed. 

Canvassing of Elected Members will disqualify applicants.

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POSITION DESCRIPTION - Customer Service Officer (Various) - July 2025.pdf