Improvement Analyst

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

Improvement Analyst

• Salary: $97,802 - $105,447 per annum
• Plus up to 15% superannuation (conditions apply)
• Permanent Full-Time
• Ref No: 26-013

The City of Joondalup is on an exciting transformational journey, focused on delivering customer-centric services. We are seeeking a motivated and enthusiastic individual to identify, develop, and implement process improvement opportunities and create knowledge content for our team.

As an Improvement Analyst, you will take a proactive approach to identifying and supporting initiatives that enhance the customer experience. Reporting to the Manager Communications and Stakeholder Relations, you will work collaboratively with multiple stakeholders to ensure the City's customer-centric approach is embedded across processes, systems, communications, and services.

Applicants are required to submit a covering letter (maximum two pages) addressing the following key selection criteria:

• Tertiary qualifications in Information Technology, Business or a related discipline or an equivalent combination of education and experience.
• Certification in Change Management and/or Process Improvement tools and methodologies and/or equivalent experience.
• Experience in process design, process mapping and continuous improvement, including business requirements gathering and documenting current/future state processes.
• Proven ability to deliver process and/or system change within a complex organisation, including contributing to project and change management activities.
• Strong analytical and problem-solving capability, including data analysis, root cause analysis and using insights to identify imnprovement opportunities.
• Experience producing high-quality knowledge, learning or content materials, and proficiency with Microsoft 365 tools includinng SharePoint.

To apply, please click on the "Apply" button, and submit your resume and a covering letter addressing the above criteria via the City’s recruitment portal online. Applications close at 11.55pm on Thursday 22 January 2026.

If you are interested, we would like to hear from you. Further information can be obtained by calling Jon Dixon, Acting Manager Communications and Stakeholder Relations, on 9400 4053.

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

JAMES PEARSON

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.