Library & Customer Service Officer

Library & Customer Service Officer – Onslow

Shire of Ashburton

Onslow, WA

(Onsite)

Government - Local (Government & Defence)

Part-Time

Join the Shire of Ashburton as a Library & Customer Service Officer and provide professional customer service, library and administrative support while helping deliver positive experiences for our community.

About Us

The Shire of Ashburton services the administrative centre of Tom Price and the towns of Onslow, Pannawonica and Paraburdoo.

The Shire also encompasses the Aboriginal communities of Bindi Bindi, Wakathuni, Bellary, Youngaleena and Ngurawaana.

Our vision is to embrace our unique Pilbara environment and lifestyle, by developing vibrant, active and connected communities.

We believe that social values are worth fighting for, and that everyone deserves to share in the richness created from where we choose to invest, live and visit.

What's on Offer?

· Salary range: $80,937.73 to $93,557.54 per annum, calculated on a pro rata basis, plus a pro rata $12,000 Cost of Living Allowance

· Six weeks' annual leave + additional Annual Wellbeing Day – to be pro-rata

· Annual Health & Wellbeing Allowance of $300

· Superannuation match scheme (SOA contribution up to 21%)

· Secure a local government role with training and development opportunities.

About the Position

The Library & Customer Service Officer plays an important role in delivering quality customer service and library services to the local community. Working as part of a collaborative team, you will assist customers with a range of enquiries, support day-to-day library operations, and help create a welcoming and positive experience for residents and visitors.

This position is a Part-Time (0.4 FTE) role, working hours to be Wednesdays and Thursdays, 8am - 4.30pm.

As a Library & Customer Service Officer, you will be responsible for:
 

· Providing high-quality customer service and front counter support to customers and visitors

· Assisting with library operations, including circulation services, resource management and member enquiries

· Supporting library programs, activities and community engagement initiatives

· Processing payments, bookings, registrations and general administrative tasks

· Maintaining accurate records and ensuring information is managed appropriately

· Assisting customers to access Shire services, facilities and information

· Supporting the presentation and day-to-day upkeep of library and customer service areas

· Ensuring compliance with relevant legislation, policies, procedures and WHS requirements

· Working collaboratively with colleagues to deliver efficient and responsive services to the community.

About You

To succeed in this role, you will bring:
 

· Demonstrated experience in customer service, administrative support or a library environment

· Strong interpersonal and communication skills, with the ability to provide professional and friendly service

· Well-developed organisational skills and the ability to manage competing priorities

· Sound computer skills and experience using business systems, databases and Microsoft Office applications

· A high level of accuracy and attention to detail when managing records and processing transactions

· The ability to work effectively both independently and as part of a team

· A proactive, adaptable and customer-focused approach to service delivery

· A commitment to providing inclusive, welcoming and positive experiences for community members and visitors

How to Apply?

Applications must be submitted online via the Shire of Ashburton website: www.ashburton.wa.gov.au and applications will close at 9:00 AM on Wednesday 28 October 2026. Shortlisting may commence immediately.

Note: This vacancy may close early if a suitable candidate is identified. Your early application is encouraged

For further information, please contact Cindy Derschow, Manager Libraries, on 0439 511 434

All terms and conditions are as per the Shire of Ashburton Industrial Agreement 2026.

The successful candidate will be required to obtain a National Police Check and provide evidence of qualifications prior to commencement. We strongly encourage applicants to begin this process when applying.

The Shire of Ashburton is committed to diversity and strongly encourages candidates from different cultural, gender and age backgrounds to apply.

Please Note: Canvassing of Councillors or Shire Employees will disqualify applicants.