Senior Customer Service Officer

Senior Customer Service Officer

Closing date: 19/10/2026 9:00 AM W. Australia Standard Time

Location: Paraburdoo

Compensation: Annual Salary (FT & PT pro-rata) AUD $93,557.54 - $107,797.00

Employment type: Permanent Full-Time

Work Arrangement: On-site

Join the Shire of Ashburton in Paraburdoo and play a key role in shaping the customer experience across the Shire. Leading a dedicated team, you'll coordinate customer service and administrative operations, support staff across multiple locations, and help deliver responsive, high-quality services that make a positive difference to our communities every day

About Us

The Shire of Ashburton services the administrative centre of Tom Price and the towns of Onslow, Pannawonica and Paraburdoo.

The Shire also encompasses the Aboriginal communities of Bindi Bindi, Wakathuni, Bellary, Youngaleena and Ngurawaana.

Our vision is to embrace our unique Pilbara environment and lifestyle, by developing vibrant, active and connected communities.

We believe that social values are worth fighting for, and that everyone deserves to share in the richness created from where we choose to invest, live and visit.

What's on Offer?

· Salary range between $93,557.54 - $107,797 p.a. (plus $12k pro rata cost of living allowance)

· Six weeks' annual leave + additional Annual Wellbeing Day

· Annual Health & Wellbeing Allowance of $300

· Superannuation match scheme (SOA contribution up to 21%)

· Secure a local government role with training and development opportunities.

About the Position

The Senior Customer Service Officer is a key operational leadership role responsible for coordinating customer service, library administration and business support functions across the Shire.

Leading a team across multiple locations, you will drive high-quality service delivery, support continuous improvement initiatives and ensure a consistent, customer-focused experience for the community.

This position is responsible for:

• Providing leadership, guidance and support to customer service and library staff across multiple Shire locations
• Coordinating customer enquiries, service requests and administrative functions to ensure efficient and responsive service delivery
• Overseeing records management, compliance activities and business support systems to support operational excellence
• Preparing reports, statistics and operational documentation to support informed decision-making and organisational requirements
• Driving continuous improvement initiatives and supporting workforce planning, service coordination and resource allocation across the portfolio
• Building positive stakeholder relationships and undertaking regular travel to regional locations to support consistent service delivery

About You

To succeed in this role, you will bring:

· Demonstrated experience in community development and engagement

· Strong leadership experience, including managing and developing staff

· Proven ability to design, deliver and evaluate programs and events

· Experience managing budgets and delivering outcomes within resource constraints

· Highly developed stakeholder engagement and partnership-building skills

· Excellent communication, report writing and organisational skills

· A proactive, solutions-focused approach with strong decision-making capability

How to Apply?

Applications must be submitted online via the Shire of Ashburton website: www.ashburton.wa.gov.au and applications will close at 4:00 PM Monday 19,October 2026. Shortlisting may commence immediately.

Note: This vacancy may close early if a suitable candidate is identified. Your early application is encouraged

For further information, please contact Cindy Derschow, Manager Libraries, on 0439 511 434

All terms and conditions are as per the Shire of Ashburton Industrial Agreement 2026.

The successful candidate will be required to obtain a National Police Check and provide evidence of qualifications prior to commencement. We strongly encourage applicants to begin this process when applying.

The Shire of Ashburton is committed to diversity and strongly encourages candidates from different cultural, gender and age backgrounds to apply.

Please Note: Canvassing of Councillors or Shire Employees will disqualify applicants.